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  • Posted: Nov 11, 2021
    Deadline: Not specified
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  • Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


    Read more about this company

     

    Consultant: Claims

    Job Description

    To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.

    • Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules

    • Telephonically take customer through the claims process – this would involve immediate resolution of claim (where appropriate).

    • Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards

    • Manage time and workloads to ensure that deadlines and targets are met.

    • Be personally responsible for reaching set targets.

    • Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.

    • Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends

    • Monitor business results.

    Skills

    • Claims Assessing, Written Verbal Communication

    Education

    • Matriculation Certificate (Matric) (Required)

    Method of Application

    Interested and qualified? Go to Old Mutual on oldmutual.wd3.myworkdayjobs.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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