Consultant: Claims at Old Mutual

Job Description

To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.

• Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules

• Telephonically take customer through the claims process – this would involve immediate resolution of claim (where appropriate).

• Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards

• Manage time and workloads to ensure that deadlines and targets are met.

• Be personally responsible for reaching set targets.

• Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.

• Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends

• Monitor business results.

Skills

• Claims Assessing, Written Verbal Communication

Education

• Matriculation Certificate (Matric) (Required)