Consultant at Discovery Limited

Key Purpose

• To assist brokers with new business queries and / or updates on existing business either telephonically or via correspondence.

Areas of responsibility may include but not limited to

• Ensure departmental targets are met by driving strategy and key business initiatives Meet deadlines to achieve operational efficiency, quality and optimal call center service levels Resolve escalated queries and complaints Adhering to set SLA, TAT and work schedules Activating quotes and policies

Personal Attributes And Skills

• Working with People
• Detail Orientated
• Adhering to Principles and Values
• Presenting and Communicating Information
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressure and Setbacks
• Values Driven
• Instils trust
• Resilient

Education And Experience

• Essential Qualifications: Matric/Grade 12
• FAIS – Minimum credits as required (Personal Lines and Commercial)
• RE 5 (Representative)

Minimum Experience

• 1 Year commercial servicing (Essential)
• 1 Year commercial broker claims environment (Essential)
• 2 Years Administration experience