Jobs Opportunities at Discovery Limited

Key Purpose

• To assist brokers with new business queries and / or updates on existing business either telephonically or via correspondence.

Areas of responsibility may include but not limited to

• Ensure departmental targets are met by driving strategy and key business initiatives Meet deadlines to achieve operational efficiency, quality and optimal call center service levels Resolve escalated queries and complaints Adhering to set SLA, TAT and work schedules Activating quotes and policies

Personal Attributes And Skills

• Working with People
• Detail Orientated
• Adhering to Principles and Values
• Presenting and Communicating Information
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressure and Setbacks
• Values Driven
• Instils trust
• Resilient

Education And Experience

• Essential Qualifications: Matric/Grade 12
• FAIS – Minimum credits as required (Personal Lines and Commercial)
• RE 5 (Representative)

Minimum Experience

• 1 Year commercial servicing (Essential)
• 1 Year commercial broker claims environment (Essential)
• 2 Years Administration experience

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Key Purpose

• The Software Asset Administrator (SAA) will be employed to effectively manage, control and ensure protection of the software within the Discovery and partner companies. This role will fall under the Global Software Licensing team.

Areas of responsibility may include but not limited to

Primary Functions

• Build and maintain the CA SAM Database and ensure that all software licenses and user/systems allocations are kept up to date.
• Facilitate the business’ needs for ongoing technical support and upgrade protection on Software by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration.
• Conduct detailed software inventories on a periodic basis to determine the exact number of software consumption, comparing this information with the number of licenses purchased analyze and report on this.
• Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information

 

Secondary Functions

• Focuses on balancing the number of software licenses purchased with the number of actual licenses consumed or used
• Reduce software and support costs by negotiating volume contract agreements and eliminating or reallocating underutilized software licenses
• Work with SRMT to improve worker productivity by deploying the right kinds of technology more quickly and reliably
• Limit overhead associated with managing and supporting software by streamlining and/or automating IT processes (such as inventory tracking, software deployment, issue tracking )
• Establish ongoing policies and procedures surrounding the acquisition, documentation, deployment, usage and retirement of software in an effort to recognize long-term benefits of SAM

 

Personal Attributes And Skills

• Ability to work in a team environment, outgoing and inter-personal skills
• Ability to work according to project deadlines, under pressure and cope with a highly stressful environment.
• Ability to troubleshoot complex infrastructure related problems
• Mature, optimistic, energetic and positive
• High degree of accuracy and attention to detail essential
• Self-motivated , self-thinker and pro-active
• Deadline driven and willing to work overtime when necessary
• Sound work ethics
• Team player
• Willing to learn and develop oneself
• Strong Document, Reporting and Data Analysis skills
• Value driven – Urgency, Integrity

 

Education And Experience

• 2+ years of relevant industry experience in an enterprise environment
• 2+ years of Experience with Software licensing, procurement
• 1+ year of Experience using a Software Asset Management
• Experience using IT Asset Management and Discovery Tools

 

Beneficial Qualifications & Experience

• Exam 70-673: TS: Designing, Assessing, and Optimizing Software Asset Management (SAM)
• Exam 70-672: Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations
• Exam 70-671: Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations
• ITIL –SAM

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Job Purpose

• To resolve logged client technical calls (tickets), interact with clients and achieve a high rate of first call resolution for technical queries.

Areas Of Responsibility May Include But Not Limited To

• Field technical client interactions allocated to the service desk while providing a client centric interaction that manages their expectation. Gauge the urgency of the request through information provided and escalate as necessary.
• Throughout the duration of the incident ticket, maintain ownership, update ticket information and status while continuously feeding back to clients. Verify issues that have been resolved
• Determine and document root cause issues, with the objective of feeding back to internal units to prevent or reduce incident occurrences. Diagnose possible fixes/work-around, evaluate and eliminate possible causes.
• Log all issues and incidents by invoking the incident management process.
• Evaluate sets of incidents to establish common trends/ patterns and feedback to the relevant teams and
• forums.
• Builds rapport with clients through multiple channels e.g. calls, web, chat and video.
• Knowledgeable on all aspects of the bank’s products and platforms and is able to resolve the technical
• queries and escalations related to these while offering alternatives for client retention.

Personal Attributes And Skills

• Excellent interpersonal and negotiation skills.
• Ability to communicate clearly, concisely and professionally.
• Takes initiative and works under own direction and thus independently.
• Product, process and customer champion.
• High degree of accuracy and attention to detail.
• Works in a systematic, methodical and orderly way.
• Ability to deal effectively with people on a daily basis.
• Team player with good conflict resolution skills.
• Ability to work with confidential correspondence/information.
• Relates well to people at all levels.
• Ability and willingness to work flexible hours if required.
• Works productively in a pressurized environment.

 Education And Experienc

• Matric (Grade 12) – Essential.
• MCSE qualification / ITIL Foundation certification.
• 2 Years working experience as a Service Desk Analyst.
• Additional requirements - 24 x 7 Shift work.
• Independent transport is a requirement.
• Client servicing - at least 6 months working experience in a client service role.
• Exposure to Mobile application support preferred.
• Knowledge of the financial services or banking industry preferred.

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Key Purpose

• The MDS administrator will provide support to the managed documents services team by ensuring timeous service delivery of all requests made to the print room, general maintenance of printers on campus and general print room administration.

Areas of responsibility may include but not limited

• Print and drop off documents for our clients, consultants, brokers and collection drivers from franchise at our collection desk.
• Ensuring that stock balances with stock used and advising when items need to be reordered to maintain minimum stock levels
• Reporting of faults to the relevant supplier, regularly following up to ensure that the problem is addressed and advising management of all the issues
• The person in this role will handle adhoc projects which is not limited to the above.
• The person would support the MDS team as well as other managers

Personal Attributes And Skills

• Excellent communication and comprehension
• Appropriately follows instructions
• Works productively in a high-pressure environment
• Upholds ethics and values

Education and Experience

• Matric
• Basic Excel User
• Certificates in Microsoft suite-Advantageous
• Ability to type speedily and accurately
• 1 year previous administrative experience