Consultant: Engagement and Internal Digital Content at MTN

Core purpose of the Job
To create content that shares MTN’s story and vision, promotes our evolving brand among employees and other internal stakeholders, and makes an impact across employee communication and engagement platforms, with emphasis on digital channels. Engagement & Internal Communication is a key function in MTN Group HR, accountable for global internal communications in the organisation and responsible for successful delivery of employee engagement initiatives in Manco South Africa.

As a team member in the function, the Consultant: Engagement and Internal Digital Content is responsible for delivery and support of:

• Global Internal Communication and branding framework, toolkits, and enablers
• Delivering employee engagement agenda for Manco
• Delivering digital content for internal platforms

The Consultant:  Engagement and Internal Digital Content reports to the SM: Engagement and Internal Communications. The position interfaces with the Opco community, Regional Talent Partners, Manco Business Talent Partners, Global Employee Experience function and other Global HR expertise verticals, Manco departments, as well as business and HR leadership
The Consultant: Engagement and Internal Digital Content will be accountable for achieving the following objectives:

Strategy Development and Implementation

• Assist in the creation of the functional strategy in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Assist in regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance

Strategic Meetings

• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for the Engagement & Internal Comms. function as applicable

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Budgets

• Assist in managing functional budgets in line with overall budget and business objectives
• Assist in managing project initiative budgets in line with business objectives

Operational Delivery

Support Delivery Management

• Identify high impact technologies, platforms, and channels to support internal communications, with the objective of improving reach, influence, and acceptance of their respective work products
• Evaluate the various policies and initiatives across the Group and Opcos to ensure alignment with MTN’s global internal communication and branding philosophy

Job Requirements
Education:

• Minimum of 3-year tertiary degree / diploma (specialisation in Communication/Commerce/Journalism or Marketing)
• Relevant certification / accreditation / membership with professional body for design and branding, journalism, digital marketing, communication, etc. (advantageous).

Experience:

• Minimum 5 years’ work experience as a content manager in communication/marketing, digital media environment
• Work experience across diverse cultures and geographies advantageous
• Experience working in a small to medium organisation
• Telecommunications, digital services, or technology industry experience
• Project management experience

Competencies:

Knowledge:

• Project Management
• Engagement Programme Design
• Editorial and Content Writing
• Design management
• Digital Media Platforms
• Global Working and Collaboration
• Organisational considerations
• Data analysis (advantageous)
• Working knowledge of CMS and CRM platforms
• Dealing with ambiguity and complexity
• Conflict Management
• Risk Management
• Knowledge of SEO and web traffic metrics
• Familiarity with social media platforms and metrics
• Excellent writing and verbal skills in English
• Attention to detail

Skills

• Conceptual Thinking
• Problem Solving
• Improvement Driver
• Culture and Change Champion
• Relationship Manager
• Results Achiever
• Operationally Astute
• Information Processing

Behavioural Qualities

• Accountable
• Adaptable