Consultant, HOC Claims - Roodepoort, 4 Ellis Street at Standard Bank Group

Job Description

• To manage the end to end value propositioning of the HOC claims by adhering to the standing procedures and audit requirements. To provide exceptional customer Service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims.
• To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed. Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders.

Qualifications

Type of Qualification: Matric & NQF 5
Field of Study: Insurance Qualification (Advantageous)
Experience Required
Insurance Home-Owners Content Claims
Insurance

• The role requires an individual with minimum of 3 - 5 years insurance industry experience. Should have broad, solid technical understanding of Home-Owners Content policy wordings and claims. A technical background on HOC claims is important. Minimum of 2 years call centre/telephone experience would be required as a minimum.

Additional Information

Behavioural Competencies:

• Articulating Information
• Interacting with People
• Interpreting Data, Managing Tasks and Developing Expertise
• Meeting Timescales and Providing Insights
• Taking Action and Team Working

Technical Competencies:

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services