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  • Posted: Oct 16, 2019
    Deadline: Not specified
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    Consultant: Life Sales

    • Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
    • Telephonically guide customers through the product offering, pricing, terms and conditions.
    • Provide accurate and efficient quotation/s to customers.
    • Accurately and efficiently capture all customer data.
    • Finalise calls at point of contact, where possible.
    • Forward accurate policy documents to customers within mandated timeframes.
    • Deal with all customers in a professional manner in strict accordance with Affinities culture, products and quality standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of Affinities product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
    • Provide customer services in line with quality and performance standards
    • Build positive customer relations and solve or escalate customer queries and complaints
    • Gather feedback on customer satisfaction and report to the relevant party
    • Proactively suggest improvements in customer service and relations where applicable.
    • Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

    Job Requirements

    • Grade 12
    • Regulatory Exam essential (Please do not apply if you have not passed your RE exam)
    • A minimum of 30 FAIS credits
    • Two (2) years’ experience in sales and/or Call Centre experience
    • Computer literate, preferably with call centre software.

    Method of Application

    Interested and qualified? Go to Old Mutual on careers.ominsure.co.za to apply

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