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  • Posted: October 16, 2019
    Deadline: Not specified
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  • Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


    Read more about this company

    Consultant: Life Customer Services

    • Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
    • Telephonically take customer through the service process.
    • Finalise calls at point of contact, where possible.
    • Deal with all customers in a professional manner in strict accordance with IWyze values and standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of the IWyze products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
    • Be personally responsible for reaching set targets.
    • Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader: Operations.
    • Provide customer services in line with quality and performance standards
    • Build positive customer relations and solve or escalate customer queries and complaints
    • Gather feedback on customer satisfaction and report to the relevant party
    • Proactively suggest improvements in customer service and relations where applicable.
    • Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
    • Adhere to agreed processes in order to deliver targeted operational results.
    • Continuously strive to enhance and improve the Human Resources processes.
    • Represent and market this process internally to peers and clients.
    • Identify and report on Direct Distribution process issues
    • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
    • Comply with corporate governance policies, procedures and standards.
    • Operate within agreed mandates.
    • Align own behaviour with the organisation culture and values.
    • Share and transfer product, process and systems knowledge to colleagues.
    • Collaborate and work with the Direct Distribution team to deliver required service levels.
    • Actively participate in the Direct Distribution team to ensure functional balanced scorecard objectives are achieved.
    • Ensure achievement of own performance objectives.
    • Actively share information with other team members regarding successes, issues, trends and ideas.
    • Actively participate in own professional development and career path.

    Job Requirements

    • Matric
    • Relevant Post matric qualification an advantage
    • Appropriate Insurance Qualification
    • RE 1
    • 30 Short Term FAIS credits
    • 2 year Short Term Insurance and/orCall Centre experience
    • Computer literate, preferably with call centre software.

    go to method of application »

    Sales Consultant

    • Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
    • Telephonically guide customers through the product offering, pricing, terms and conditions.
    • Provide accurate and efficient quotation/s to customers.
    • Maintain an agreed lead to sale ratio.
    • Maintain an agreed lead to quote ratio.
    • Maintain an agreed quote to sale ratio.
    • Required to work shifts as scheduled.
    • Manage all allocated leads.
    • Sell according to agreed targets for the day.
    • Maintain a 90% QA average on all calls.
    • Accurately and efficiently capture all customer data.
    • Finalise calls at point of contact, where possible.
    • Forward accurate policy documents to customers within mandated timeframes.
    • Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

    Quality service delivery

    • Provide customer services in line with quality and performance standards.
    • Build positive customer relations and solve or escalate customer queries and complaints.
    • Gather feedback on customer satisfaction and report to the relevant parties.
    • Proactively suggest improvements in customer service and relations where applicable.
    • Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

    Cost control and governance adherence

    • Proactively ensure use of time, of resources, money, materials or equipment is in line with organisational policies and procedures.
    • Comply with corporate governance policies, procedures and standards.
    • Operate within agreed mandates.

    Quality people practices

    • Align own behaviour with the organisation culture and values.
    • Share and transfer product, process and systems knowledge to colleagues.
    • Collaborate and work with the iWYZE team to deliver required service levels.
    • Actively participate in the iWYZE team to ensure functional balanced scorecard objectives are achieved.
    • Ensure achievement of own performance objectives.
    • Actively share information with other team members regarding successes, issues, trends and ideas.
    • Actively participate in own professional development and career path.

    Job Requirements

    • Grade 12
    • Appropriate insurance qualification (FAIS & RE non-negotiable)
    • 2 years’ experience working in a call centre. Long Term Insurance experience would be advantageous.

    go to method of application »

    Manager Claims Support

    • Register direct marketing claims in adherence with SLA.
    • Arrange assessment in adherence with SLA.
    • Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.
    • Reduce/ maintain claims effectively.
    • Reduce/ maintain turnaround time of claims.
    • Ensure effective implementation and compliance of claims/ operational systems or procedures.
    • Ensure diary is maintained.
    • Ensure estimates are raised accurately and timeously in accordance with best practice as and when new claims and newdocuments are actioned.
    • Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
    • Share and transfer product, process and systems knowledge with colleagues
    • Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
    • Align own behaviour with the organisation culture and values
    • Achieve stipulated/agreed performance objectives
    • Actively participate in own professional development and career path.
    • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
    • Comply with corporate governance policies, procedures and standards.
    • Operate within agreed mandates.
    • Provide customer services in line with quality and performance standards
    • Build positive customer relations and solve or escalate customer queries and complaints
    • Gather feedback on customer satisfaction and report to the relevant party
    • Proactively suggest improvements in customer service and relations where applicable.
    • Adhere to specified standards, policies, practices and procedures.
    • Identify and recommend areas / ways to improve processes

    Job Requirements

    • Grade 12
    • Appropriate Insurance Qualification
    • FAIS Credits
    • 1 - 2 years’ relevant Short Term Insurance Claims experience
    • Call centre experience

    go to method of application »

    Consultant: Life Sales

    • Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
    • Telephonically guide customers through the product offering, pricing, terms and conditions.
    • Provide accurate and efficient quotation/s to customers.
    • Accurately and efficiently capture all customer data.
    • Finalise calls at point of contact, where possible.
    • Forward accurate policy documents to customers within mandated timeframes.
    • Deal with all customers in a professional manner in strict accordance with Affinities culture, products and quality standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of Affinities product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
    • Provide customer services in line with quality and performance standards
    • Build positive customer relations and solve or escalate customer queries and complaints
    • Gather feedback on customer satisfaction and report to the relevant party
    • Proactively suggest improvements in customer service and relations where applicable.
    • Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

    Job Requirements

    • Grade 12
    • Regulatory Exam essential (Please do not apply if you have not passed your RE exam)
    • A minimum of 30 FAIS credits
    • Two (2) years’ experience in sales and/or Call Centre experience
    • Computer literate, preferably with call centre software.

    Method of Application

  • MYJOBMAG.CO.ZA
  • Send your application

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