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  • Posted: Oct 11, 2021
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Consultant: OD and Performance Partner – Boost and Corporate Services

    Mission/ Core purpose of the Job

    • Manco Business Talent Partnering represents a specialized business competence vertical within
    • the Manco HR Services Function in MTN Group HR. The BOOST & Corporate Services Business
    • Talent Partner sub-function is one of the five business talent verticals.
    • The OD and Performance Partner – BOOST & Group Corporate Services is responsible for the
    • customization, delivery and continuous improvement of Organisation Development (OD) and
    • Performance solutions to meet corporate strategic plans for the business units.

    The OD and Performance Partner will deliver within the following broad work areas
    • Organization Design
    • Workforce Planning
    • Performance Management

    • The OD and Performance Partner– BOOST & Group Corporate Services reports to the Senior
    • Manager: Manco Business Talent Partner responsible for respective Manco Business Units

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Key Deliverables

    • The OD and Performance Partner will be accountable to achieve the following objectives:
    • Governance
    • Strategic Meetings
    • Provide input in strategic meetings when required
    • Provide inputs into the enterprise wide transformation initiatives when required
    • Provide inputs into the risk mitigation and controls
    • Perform evaluation baseline of Service Level Agreements (SLAs) and key performance
    • indicators (KPIs)
    • Provide input into the preparation of proposal on change initiatives SLA, policies and
    • procedures
    • Escalations
    • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
    • Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
    • Function Tactical
    • Provide input into all projects initiated (internal or global)
    • Identify and document key risks, issues and dependencies and set mitigation actions
    • Prepare documentation required for sign-off / making decisions regarding tactical changes
    • Performance
    • Ensure execution in alignment with divisional strategy
    • Provide input into SLA approval and exception performance review
    • Reporting
    • Report on a periodic basis to reporting manager relating to progress made within the sub function and in accordance with the measurement metrics set by the organisation
    • Report on an ad hoc basis on specific projects as and when necessary
    • Operational Delivery
    • Organization Design
    • Evaluate and generate business-specific insights to advise BOOST & Group Corporate
    • Services functions on organization design solutions and practices that are result oriented
    • Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets for Manco, in conjunction with HR Services team
    • Maintain and update the organization structure, headcount sizing, job profiling and transition plans – in line with the operating model, strategy, objectives and budgets for BOOST & Group Corporate Services functions
    • Provide inputs for the development of Functional Competency framework for the BOOST & Group Corporate Services functions, in conjunction with global Organization Architecture team
    • Analyse and prepare headcount and FTE sizing proposal for BOOST & Group Corporate Services functions (aligned with the budgets)
    • Develop job profiles relevant to the positions in the BOOST & Group Corporate Services functions, along with the functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout.
    • Timely communication of new/revised job profiles to HR Operations Team for operational implementation
    • Responsible to ensure job/position evaluation for BOOST & Group Corporate Services
    • functions
    • Develop the workforce transition strategy and plan along with the BOOST & Group Corporate
    • Services leaders. Socialize and monitor progress of fully approved transition plans which are delivered by HR Operations teams
    • Periodically review, analyse and report on OD and People data for the BOOST & Group Corporate Services functions to ensure compliance to the Global Data and OD standards and policies.
    • Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the Manco Business Units, in line with the practices defined by the Global Organization Architecture Team

    Job Requirements (Education, Experience and Competencies)
    Education:
    – Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/
    Business Studies / Management and/or Equivalent)
    – Relevant certification / accreditation / membership with professional bodies in the area
    of organization design, business performance & productivity etc. (advantageous)
    Experience:
    – Minimum of 5 years’ experience in working in the HR domain in telecommunication
    environment with specific focus on OD, performance management and workforce
    planning
    – Demonstrated experience partnering with clients on solving business/operational issues
    through the application of progressive people systems (Human Resources) practices.
    – Project management experience
    – Worked across diverse cultures and geographies
    – Experience working in a medium to large organization
    Competencies:
    Functional Knowledge
    – Business/ Financial Acumen
    – Telecom Operating Model, Business and Market knowledge
    – Knowledge of HR polices and processes
    – Workforce Planning and Analytics
    – Organization Design and effectiveness
    – Performance Management
    – Functional KPI design
    – Functional skills and competencies
     

    Method of Application

    Interested and qualified? Go to MTN on www.mtn.com to apply

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