Job Openings at MTN

Mission/ Core purpose of the Job

• The Senior Manager: Fintech Beyond Payment Architecture is accountable for Fintech Beyond Payment vision, strategy and value realisation management across MTN Group. The role is responsible for defining the target Fintech Beyond Payment Architecture. In particular, the role will focus on BankTech, InsurTech, MTN Grow and Payments.
• The position is responsible for articulating the roadmap,and oversee the delivery plans to support business processes and services across the enterprise through the effective leadership and orchestration of people, products, partners and relevant processes.

Key area of focus is the development of robust relationships with all the relevant stakeholders to support the transformation agenda across the various Business units.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager: Fintech Beyond Payment Architecture will be accountable to achieve the following objectives:

• Sets the Fintech Beyond Payment mission and vision to foster a business-oriented culture and mindset
• Leads the development of Fintech Beyond Payment technology, and Operations strategy, and associated execution roadmap to address the needs of the stakeholders.
• Provides Implementation leadership working with the Technology teams in Group and Opcos on the plans and the governance required to prioritize resources (including budget), optimize returns on investments (e.g. via automation, cost optimization and quality management) and ensure the delivery of the agreed outcomes
• Provides strategic direction, guidance and oversight for the Fintech Beyond Payment Architecture, engineering and operations (incl capacity planning) activities
• Collaborates extensively with Group Information Security and Opcos to enable the successful delivery of the Information Security agenda
• Oversees Fintech Beyond Payment Capex and Opex across Group and OpCos
• Enables innovation and seeks to leverage the relevant technology trends – e.g. artificial intelligence (AI), Machine Learning (ML), blockchain, edge computing – that can create value consistent with the strategic goals of the Business
• Works closely with the Group Procurement towards the appropriate sourcing strategy, supports cost optimization and license agreement initiatives, leads technical assessments of Group Request For Proposals, supports OpCos’ infrastructure procurement activities and runs the strategic vendor and partner relationship management for Fintech Beyond Payment providers

Key Deliverables

• Maintains up-to-date the portfolio of the approved Fintech Beyond Payment and tools partners.
• Deliver on the Fintech Beyond Payment transformation initiatives in general.
• Work with the Core Fintech Group technology team to ensure seamless delivery between the teams.
• Support OPCOs in meeting Oxygen index targets.
• Document the Fintech Beyond Payment Architecture blueprint timeously.
• Liaise with the Fintech Business team to ensure their requirements and roadmaps are met timeously.
• Work with vendors to develop Support dashboards to be consumed by OPCOs and Group functions.
• Be an authority across the Group on all matter relating to Fintech Beyond Payment .
• Procure and configure tools to be utilized in the Fintech Beyond Payment Platforms, in a timely and cost effective manner.
• Provide thought leadership and managerial guidance to the Fintech Beyond Payment team in Group and in the OPCOs.
• Support and work very closely with the IT infrastructure team, the enterprise architecture team and the security team to deliver on strategic priorities.
• Support the API software development team to ensure seamless and consistent delivery of FintechAPIs.
• Support the Chenosis team, Global connect (and others) in so far as Fintech Beyond Payment support is concerned.
• Ensure the remediation of vulnerabilities on the Fintech Beyond Payment Platforms in line with the Group Information Security Policies.
• Manages and evolves the operating model to be aligned with continuous evolution in the Business needs and way of working
• Drives the development and adoption of standards relevant to the Fintech Beyond Payment across the organization
• Works with HR and the IT leadership team to manage the Fintech Beyond Payment talent within the organization for current and future needs

Role Dependencies

• Active support from the General Manager Digital Platform & Services
• Active collaboration with Group Information Security, Supply Chain Management, Human Resources and Finance teams.
• Deep understanding of the MTN business strategy
• Understanding of the Opco technology, business and regulatory context
• Timely decision making and reporting
• Alignment of OpCo and Group strategy initiatives

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year Academic Degree with Honours (B Eng / BSc Degree Preferred)
• MBA / Masters advantageous
• English, French and Arabic (as advantage)

Experience:

• Minimum 3 – 4 years of Line Management Experience
• Minimum 5 years of Technology Architecture experience
• Fintech experience will be advantageous.
• Cloud workload deployment in a Cloud will be advantageous.
• Azure experience would be advantageous
• Good communication skills at the highest level (e.g. GOC and EXCO) levels
• Minimum 5 years in telecommunications/Bankiing/Insurance industry
• Work across diverse cultures and geographies
• Proven track record of business improvement

Competencies:

• Business Acumen, Problem Solving, Information processing, Influencing others
• Data interpretation, Judgement, Continuous improvement, Reporting
• Get it done, Communication, Innovative, Agile, Accountable
• Strong strategy acumen and excellent vendor management skills

Other:

• Regional and international travel
• Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Key customers: MTN Opcos, Group Technology, Group Strategy and Business Development, Group Commercial
• Key suppliers: Key Technology Partners, Vendors, Relevant Industry Bodies

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Mission/ Core purpose of the Job:
The Senior Manager Regional Operations is responsible for ensuring Commercial and Operations alignment across the region, through driving good governance and the delivery of key regional strategic objectives. The role is responsible for the consolidation and implementation of regional strategic initiatives, projects and processes that support the achievement of commercial and operational targets, under direction from the General Manager.

This is a short term secondment (6 Months Rotation) and not a permanent role. Only Internal Candidates
Key Job Responsibilities
Operational Commercial Business Plan Alignment
– Align OpCo plans with regional strategy.
– Ensure commercial business plan alignment with group virtual team per region.
– Provide direction and insight to OpCo Commercial/ GTM strategies. (Communication, pricing, product, channel, business case, launch plan, customer experience) in the region.
– Define requirements for business operations capabilities and measurement
– Define business performance process and matrix for OpCo cluster.
– Define requirements for business operations capabilities and measurement

Operational Monitoring and Reporting
– Monitor regional compliance with regulatory requirements.
– Report on commercial business performance targets and standards.
– Best practice sharing on commercial revenue model, product, pricing, customer experience methodologies and toolkits.
– Develop Regional business governance structures.
– Report on innovative commercial opportunities.
– Report on commercial operational efficiencies and weaknesses

Operational Delivery
– Implement regional group strategic initiatives
– Execute commercial plans per region ensuring alignment across virtual group teams.
– Participation in in-country consolidation of business plans.
– Implementation of transactions which will support overall customer value creation and stakeholder management with existing operation

– Drive synergies and provide guidance to the Opco CEOs, ensuring best practice sharing and innovation across the region
– Operationalise best practice and knowledge sharing framework.
– Support formalisation of Innovative Framework in conjunction with OpCo cluster consumer division and best practice and knowledge sharing process.
– Aim to cooperate and exchange best practices to capture the new industry opportunities.
– Oversee the implementation of Group-wide strategic initiatives for the regions

Operational Meetings
– Initiate and hold operational meetings to ensure relevant participation and provide direction for the various discussions.
– Review feedback from Monthly/Quarterly Review Meetings.
– Manage & coordinate the consumer project initiatives for various stakeholders within the OpCo cluster regions.
– Drive adequate risk mitigation and controls
– Ensure Approval on new initiatives
– Obtain authorisation for proposals on change initiatives
– Evaluate areas of improvement across people, process and technology

Escalations
– Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact
– Resolve and provide guidance to issues escalated

Performance
– Monitor and ensure alignment with OpCo cluster regional strategy and per industry best practices
– Evaluate and provide guidance to the Consumer, Technology, Infrastructure plans and OpCo execution for continuous improvement per region.

Budgets
– Oversee the Consumer Business budgets in line with the set DOAs, business objectives and provide insights into forecasting
– Oversee project initiative budgets in line with the specified delegation of authorities and approvals
Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree

• 4 year Academic Degree
• Post graduate qualification (MBA/Masters)
• English, French and Arabic (as advantage)

Work Experience

• Minimum 5 years Management Experience
• Minimum 5 years in sector industry
• Work across diverse cultures and geographies
• Proven track record of operations management in multinational company

Any other specifications

• Proven track record of technical and specialized know-how around operational business plan formulation
• Abreast of global mindset & best practices.
• Understand and conduct business KPI analysis.
• Attitude of Innovation & Leadership
• Pan Africa multi-cultural experience
• Multi-country business oversight experience
• Willing and flexible to travel within Africa and Middle East

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Mission/ Core purpose of the Job

• Manco Business Talent Partnering represents a specialized business competence vertical within
• the Manco HR Services Function in MTN Group HR. The BOOST & Corporate Services Business
• Talent Partner sub-function is one of the five business talent verticals.
• The OD and Performance Partner – BOOST & Group Corporate Services is responsible for the
• customization, delivery and continuous improvement of Organisation Development (OD) and
• Performance solutions to meet corporate strategic plans for the business units.

The OD and Performance Partner will deliver within the following broad work areas
• Organization Design
• Workforce Planning
• Performance Management

• The OD and Performance Partner– BOOST & Group Corporate Services reports to the Senior
• Manager: Manco Business Talent Partner responsible for respective Manco Business Units

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

• The OD and Performance Partner will be accountable to achieve the following objectives:
• Governance
• Strategic Meetings
• Provide input in strategic meetings when required
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance
• indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and
• procedures
• Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Function Tactical
• Provide input into all projects initiated (internal or global)
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes
• Performance
• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review
• Reporting
• Report on a periodic basis to reporting manager relating to progress made within the sub function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Operational Delivery
• Organization Design
• Evaluate and generate business-specific insights to advise BOOST & Group Corporate
• Services functions on organization design solutions and practices that are result oriented
• Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets for Manco, in conjunction with HR Services team
• Maintain and update the organization structure, headcount sizing, job profiling and transition plans – in line with the operating model, strategy, objectives and budgets for BOOST & Group Corporate Services functions
• Provide inputs for the development of Functional Competency framework for the BOOST & Group Corporate Services functions, in conjunction with global Organization Architecture team
• Analyse and prepare headcount and FTE sizing proposal for BOOST & Group Corporate Services functions (aligned with the budgets)
• Develop job profiles relevant to the positions in the BOOST & Group Corporate Services functions, along with the functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout.
• Timely communication of new/revised job profiles to HR Operations Team for operational implementation
• Responsible to ensure job/position evaluation for BOOST & Group Corporate Services
• functions
• Develop the workforce transition strategy and plan along with the BOOST & Group Corporate
• Services leaders. Socialize and monitor progress of fully approved transition plans which are delivered by HR Operations teams
• Periodically review, analyse and report on OD and People data for the BOOST & Group Corporate Services functions to ensure compliance to the Global Data and OD standards and policies.
• Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the Manco Business Units, in line with the practices defined by the Global Organization Architecture Team

Job Requirements (Education, Experience and Competencies)
Education:
– Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/
Business Studies / Management and/or Equivalent)
– Relevant certification / accreditation / membership with professional bodies in the area
of organization design, business performance & productivity etc. (advantageous)
Experience:
– Minimum of 5 years’ experience in working in the HR domain in telecommunication
environment with specific focus on OD, performance management and workforce
planning
– Demonstrated experience partnering with clients on solving business/operational issues
through the application of progressive people systems (Human Resources) practices.
– Project management experience
– Worked across diverse cultures and geographies
– Experience working in a medium to large organization
Competencies:
Functional Knowledge
– Business/ Financial Acumen
– Telecom Operating Model, Business and Market knowledge
– Knowledge of HR polices and processes
– Workforce Planning and Analytics
– Organization Design and effectiveness
– Performance Management
– Functional KPI design
– Functional skills and competencies