Consultant: Service Delivery X2 at SITA SOC (Ltd)

Key Responsibility Areas 

• Development, implementation and management of delivery of Service Management Centre (SMC) services in line with aligned to ITIL methodologies in order to perform end-to-end service management functionality. 
• Management of the Service Delivery for direct and embedded Service Management Centre services to customers. 
• To plan organize lead and direct all components of the Service Delivery related to Service Management direct and embedded services including vendor management. 
• To develop and implement Service Management Centre Service Delivery Processes and ensure compliance 
• To design, develop, implement and maintain Service Management Reporting platforms. 

Qualifications and Experience 

• Minimum: 3 -Year National Diploma or Degree in IT or related fields and ITIL Foundations Certification.
•  Experience: 5 -6 years’ experience in Service Management principles aligned to good practice methodologies, Service Level Management practice, service level performance reporting principles, Customer Service Level and Relationship management and project and financial management principles.