Consulting Manager: Healthcare at PSG Konsult Ltd

Responsibilities:

Strategic Leadership & Competitive Positioning

• Develop, execute and monitor the Healthcare strategy and divisional roadmap aligned to business objectives.
• Monitor legislation, industry developments, competitor activity and market trends to identify risks and opportunities.
• Identify new products, services and growth opportunities that strengthen the Healthcare value proposition.
• Drive innovation, continuous improvement and strategic initiatives.
• Present annual business plans and quarterly strategy updates to Executive Management.

Organic Growth of the Client Portfolio

• Develop and implement strategies to achieve sustainable organic growth.
• Identify and secure new Healthcare Solution opportunities.
• Maintain a healthy business development pipeline.
• Partner with Marketing and Wealth Advisory to generate quality leads.

Client Retention & Cross-Sell Opportunities

• Identify opportunities to expand the healthcare offering within existing employer groups.
• Promote appropriate cross-sell opportunities, including gap cover, primary care, wellness, EAP and individual member retention solutions.
• Support the retention of individual members who leave employer groups, where appropriate.
• Identify at-risk clients and implement retention strategies.

Client Relationship Management

• Build long-term relationships with key clients and stakeholders.
• Lead annual client benefit reviews.
• Ensure high levels of client satisfaction and retention.
• Support consultants with complex client matters, escalations and strategic recommendations.

Healthcare Consulting & Benefit Strategy

• Provide strategic healthcare consulting to employer groups, including medical scheme, gap cover, primary care and wellness solutions.
• Analyse client demographics, claims experience, utilisation trends and contribution structures to identify risks, savings opportunities and benefit improvements.
• Lead annual healthcare strategy and benefit review processes for key corporate clients.
• Recommend appropriate healthcare solutions aligned to client needs, affordability and employee profile.
• Support clients with year-end planning, option change strategies, member communication and implementation.

Operational Excellence

• Review and improve business processes.
• Evaluate business systems and technology.
• Drive automation and workflow efficiencies.
• Monitor service levels and operational performance.

Compliance & Governance

• Ensure compliance with relevant legislation, including FAIS, Medical Schemes Act, POPIA, FSCA requirements and other applicable employee benefits legislation.
• Manage audits and regulatory reporting.
• Support internal compliance, audit and governance processes, where applicable.
• Maintain governance and risk frameworks.

Leadership & Talent Development

• Lead, coach and support Account Executives, Member Consultants and Administrative Support teams.
• Implement succession planning.
• Manage performance and promote accountability.

Stakeholder Management

• Maintain strong relationships with corporate clients, internal stakeholders, compliance partners and Executive Management.

Provider & Scheme Relationship Management

• Maintain strong working relationships with medical schemes, gap cover providers, primary care providers, wellness providers and administrators.
• Manage provider service expectations, turnaround times and escalation processes.
• Ensure provider data, commission reports and client lists are received timeously and accurately.
• Monitor provider performance and identify service or product concerns that may impact clients.

Client Servicing & Delivery Oversight

• Oversee the delivery of healthcare consulting services across the client portfolio.
• Ensure consultants have clear client service plans, annual review timelines and communication strategies.
• Monitor service quality, escalations, response times and client feedback.
• Ensure consistency in client reports, benefit review presentations, implementation processes and member communication.
• Support consultants with complex client matters, escalations and strategic recommendations.

Reporting & Business Performance

• Report on revenue, profitability, client retention, pipeline, compliance, operational performance and strategic initiatives.

Minimum Requirements:

• Bachelor's Degree in Commerce, Finance, Business Management or related field.
• RE5 qualification.
• Relevant FAIS-recognised qualifications.
• Postgraduate qualification (MBA/MCom) advantageous.
• 10 years relevant work experience with an excellent understanding of insurance and medical industry
• Computer literacy (MS Office – advanced MS Excel and PowerPoint)
• Extensive Healthcare Services leadership experience.
• Strong commercial, financial and strategic acumen.
• Experience growing client portfolios.
• Excellent stakeholder management and leadership capability.

Key Performance Indicators (KPIs)

• Organic growth of the Healthcare client portfolio.
• Revenue and profitability growth.
• Client retention and satisfaction.
• Successful execution of strategic initiatives.
• Regulatory compliance and governance.
• Operational excellence.
• Leadership, succession planning and team development.

Closing date: 27-Jul-2026