Consulting - Strategy: Manager (Financial Services) at Deloitte

Roles and responsibilities: 

Client Delivery for FSI 

• Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
• Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
• Seeks to identify additional sales opportunities in client business
• Assists in the preparation of proposals/tenders and presentations on request
• Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
• Develops market network in business and builds relationships that generate leads
• Builds relationships across Deloitte  service lines to understand broader offerings and seeks opportunities for cross-selling
• Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
• Demonstrates an industry focus across one or more industries

Engagement Leadership 

• Manages day-to-day deliverables of team on  client engagements / projects
• Proactively identifies client service and technical issues and implements resolutions to address these
• Meets regularly with client and client teams to understand issues, anticipate needs and address these
• Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
• Establishes and maintains good working relationships with external clients across industries
• Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams
• Keeps Senior Manager updated on status of engagement 
• Develops productive working relationships with client teams

Experience Required

• Experience with a Tier-One Professional Services Firm and/or leading blue-chip organisation in related industry vertical
• 5-8 years working experience including 5 years in a client facing as well as 3 years in a management role with a focus on digital transformation
• Working experience and deep working knowledge of primary industry
• Proven experience in 1/more of the customer domains of Sales, Service, Marketing and Commerce

Relevant Strategic Advisory Competencies

• Experience leading and managing multidisciplinary project teams to deliver tailored strategic solutions across or in chosen industry verticals
• Minimum of 8 years deep functional knowledge in one or more of the following areas: Corporate strategy, operating model, data and analytics, Digital Marketing, Route to Market, Revenue Growth Management, Digital Commerce.
• Deep customer domain experience across Sales, Service, Marketing & Commerce

Qualification Required 

• Bachelor's qualification in Finance, Accounting, Information Systems, Computer Science, Engineering or related
• MBA or Masters in the relevant field of study is a definite advantage