Consumer Insight Analyst at IQVIA

PURPOSE

Consumer Insight Analyst will offer support to the Commercial Team and work closely with the Key Account Managers and the Client Service Manager to provide insights to the Consumer Health Clients. The Consumer Insight Analyst must be highly proficient in Excel and PowerPoint, must have the skill to build strong relationships, be very analytical and detail orientated. The individual must be able to adapt easily to new situations, a creative thinker and focused on problem solving.

RESPONSIBILITIES:

• Conduct training to internal and external clients on the Consumer Aisle data and Qlik sense
• Working closely with clients and internal team to ensure the ongoing enhancement and customization of the audits
• Working closely with the Client Service Manager to ensure addition of products and class updates  
• Assisting with the investigation of complex queries to provide timeous feedback to both internal and external clients
• Set up of presentations to Consumer Health clients, providing business insights and recommendations
• Weekly catch-up calls per client to keep abreast with requirements
• Assist with setting up adhocs, ongoing analytics, category overviews, executive summaries, deep dives, data extractions and monthly reports
• Preparation of Annual, Bi-Annual, Monthly and Quarterly reviews
• Accompany the Key Accounts Manager to clients to support with business presentations
• Available for onsite meetings with Consumer clients
• Set up a monthly feedback report that we can share with the Consumer Healthcare Clients
• Evaluate on an ongoing basis value adds and new initiatives for Consumer clients
• Assist with setting up of Business Review template that we can share with each Key Accounts Manager to bring additional value to their clients
• Attend the Consumer Health Community calls and identify potential opportunities we can implement in South Africa
• Provide support to the Consumer Health Care, the broader Commercial Team, and the Consulting team
• Close working relationship with production and development teams to develop systems to ensure pro-active communication to clients.

Job Requirements:

• Strong Consumer Health Care experience and an understanding of the nuances of the SA Retail sector
• Experience in Analytics and exposure to using Consumer Aisle data (Nielsen/IRI), products and services would be beneficial
• Strong experience in managing Key Accounts Management would be an advantage
• Strong analytical ability, very detail oriented and ability to interpret data and to provide insights to clients
• Very strong drive to meet client needs and operate with sense of urgency to meet deadlines
• Strong communicator
• Highly proficient in Excel and PowerPoint
• A creative thinker and focused on strong problem solving skills
• Build strong relationships with the users and key contacts at the client’s organization as their trusted advisor