Hot Jobs at IQVIA

JOB DESCRIPTION

IQVIA South Africa has an exciting opportunity available for a Pharmacy Sales Representative who would be responsible for maintaining and enhancing relationships with key pharmacy clients

The Pharmacy Sales Representative is responsible for the relationships and roll out of pharmacy offerings to independent pharmacies in South Africa and to maintain relationships with pharmacies.  The representative is involved in execution of advertising programs, data supply relationships and the roll out of market insights to pharmacies. As part of the role the candidate will be expected to ensure all contractual paperwork is in order and maintained.

Detailed Job Description

Pharmacy relationships management:

• Grows and maintains multiple existing customer and partner relationships as well as identifies new customers through proactive call planning and execution.
• Ensure strong relationship with pharmacies in the local market
• Engage with pharmacies via monthly face to face to discuss pharmacy programs and data supply and data insights
• Maintain customer account plan and required reporting systems to report daily calls 

Programs with the pharmacies include:

• Display / Order advertising programs
• Data supply and market insights
• Formulary management support for pharmacies
• Retail pharmacy tool promotion and consequent support on the tool

Requirements:

• Qualified pharmacist’s assistant or equivalent
• Experience working in a pharmacy, understand pharmacy software solutions, formulary management and day to day function of a pharmacy
• Experience in pharmaceutical or other health related companies (Outside of working in a pharmacy)
• Possess strong organizational skills and attention to detail.
• Possess strong communication skills, both verbal and written.
• Ability to organize and prioritize own work.
• Ability to establish and maintain effective working relationships internally and externally
• Possess strong computer skills (MS Office Suite: MS Excel, MS Word, MS PowerPoint, MS Access, MS Outlook, and Internet).
• Maintain focus and commitment on assigned targets.
• Ability to analyze and interpret data from a variety of sources and systems.
• An attitude which is positive, energetic, flexible and supportive in a challenging environment.

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RESPONSIBILITIES

• Complete appropriate therapeutic, protocol and clinical research training to perform job duties.
• Gain experience with standard Quintiles tools, metrics and reports.
• Develop an understanding of how sites are staffed and operate in order to build strong relationships with personnel at assigned sites
• Gain experience in study procedures by working with experienced Site Management staff. May also work collaboratively with other functional groups such as Project Management, Regulatory Start-Up (RSU) and Epidemiology.
• Under close supervision, may perform site selection, start-up/regulatory, initiation, monitoring and close out visits in accordance with contracted scope of work, good clinical practices applicable regulations, SOPs and work instructions.
• Under close supervision, administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues.
• Under close supervision, evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues to Clinical Project Manager (CPM), Site Management Lead (SML) and/or line manager.
• Under close supervision, manage the progress of assigned studies by documenting regulatory submissions and approvals, recruitment and enrollment, Case Report Form (CRF) completion and submission, and data query generation and resolution.
• Under close supervision, create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters, essential document collection and filing and other required study documentation

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint
• Strong written and verbal communication skills of English AND DUTCH - level C1
• Basic organizational, interpersonal and problem-solving skills
• Strong attention to detail
• Working time management skills
• Ability to establish and maintain effective working relationships with coworkers, managers and clients and site personnel at assigned sites

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Degree or currently enrolled in bachelor's degree program preferably in life science (not mandatory in life science); or equivalent combination of education, training and experience

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JOB DESCRIPTION

• Identifies incremental technology an digital opportunities in new or existing accounts
• Prospects for new accounts, secures appointments, determines needs, delivers sales presentations, negotiates terms and
• conditions, overcomes objections, write proposal and closes sales for IQVIA Tech, Apps and Digital product
• Suggests product and offering enhancement to development team; Brings a total solutions mindset to bear with clients.
• Participates/leads teams in the design, development and delivery of technology/service based projects or components of
• larger, complex projects.
• Reviews and analyzes client requirements/problems.
• Proposes and delivers cost effective solutions to meet these requirements.
• Performs qualitative/quantitative analyses to assist in the identification of client issues and develop client specific solutions.
• Designs, structures and delivers client reports and presentations.
• Recommends improvements and alternative solutions.
• Provides follow-up with internal and/or external client to ensure client satisfaction.
• Proactively develops broader and deeper knowledge of technology/services solutions and trends for the
• pharmaceutical/healthcare/life sciences market.
• Begins to develop practice specific subject matter expertise, either in technology & applications consulting or functional areas
• for the pharmaceutical/healthcare/life sciences industry.
• Ability to manage work streams, assigning tasks and driving them to completion. May assist with business development activities.

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JOB DESCRIPTION

• Achieving company sales targets for both base and growth
• Build a highly motivated performing Key Accounts Management team 
• Tracking performance of the Key Accounts Managers and providing regular feedback on progress
• Devise strategies and techniques necessary to achieve the sales targets
• Working closely with the Consulting team to see how best we can offer solutions to clients, promote our consulting capabilities and upskilling of the sales team
• Use the Global Account Planning to leverage ideas and input for local account plans
• Map stakeholders in each account, identify potential customers and generate new sales leads
• Weekly completion and management of the roadmap 
• Responsibility for quarter end closure and ensuring that all opportunities are in hand 
• Thorough understanding of the RIH file and the Daily change report
• SIP Allocation and communication of achievements to regional finance and team
• Assist KAM's with contract renewals and negotiating process and tracking the progress of contract renewals
• Setting objectives for each KAM, monitoring ongoing progress and completion of competency reviews
• Approve expenses and leave of team members
• In field training, development and coaching of KAM's 
• Clear understanding product offerings and ongoing enhancements to remain relevant
• Understand competitor activity and suggest strategies to counter act competitors
• Yearly budget setting and forecasting that involves target setting for KAM's
• Assist with preparation and input for Quarterly Country review for the Commercial sales team

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Job Overview

• Has subject matter expertise in Qlik Sense, Qlikview and NPrinting as a developer in both front-end and back-end development.

Essential Functions

• Hands on experience in Qlik Sense, QlikView and NPrinting development, dashboarding and data modeling and reporting (ad hoc report generation) techniques.
• An experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. 
• Leadership qualities and thoughtful implementation of Qlik best practices in order to deliver effective Qlik solutions to the users.
• Able to comprehend and translate complex and advanced functional, technical and business requirements into executable architectural designs.
• Creating and maintaining technical documentation.
• Experienced in data integration through extracting, transforming and loading (ETL) data from various sources.
• Strong communication skills (verbal/written) to deliver the technical insights and interpret the data reports to the clients. Also helps in understanding and serving to the client’s requirements.
• Preparation of Knowledge Transfer needs and plans.
• On site/Off site training if needed.
• During the implementation of new/upgraded production systems or data services.
• Design and document the operational model with Local Office and development teams.
• Provide input on the production processes that must be taken into account during development to fit with IQVIA best practices.
• Involvement in assessing the production costs for the business case – including setup & ongoing costs, gathering costs across the hubs.
• Play an integral role in the project team linking between LO, production and development teams.
• Work with testing, development and production teams to prepare and run UAT.
• Support the production teams during the rollout of the changes.

During the review of the operational activities:

• Work with Business Unit and Production teams to identify areas for efficiency/productivity/quality gains
• Perform end to end business review exercise (i.e. Lean process).
• Identify gaps on existing documentation and support on its completion.
• Identification of potential cause for issues through the existing metrics or evidence (i.e. emails, complaints, etc.).
• Implementation of IQVIA best practices.

Production Governance:

• Preparing and working with production centers to achieve process excellence during internal audits and ensuring plans are in place to maintain standards.
• Ownership of the production metrics including definition, capture and reporting. 
• Working with production teams to implement best practice to capture metrics throughout the production processes.
• Working with production and business unit senior management to define and report on Key Performance Indicators.

General:

• Provides direct support to client facing teams or 3rd parties.
• Leads project teams to perform ongoing analysis and evaluation of existing processes with the objective of providing continuous improvements.

Work Experience

• Three plus (3+) years advanced Qlik Sense, Qlikview and NPrinting experience.
• Strong experience within Qlik (Qlik Sense, NPrinting, QlikView) incl. SQL capabilities - both front-end and QMC knowledge essential. 
• Proven experience with various data sources and building/managing Data Warehouse and ETL processes
• Must be good at Data transformation, the creation of QVD files and set analysis
• Solid knowledge and understanding of data infrastructure and various data sources
• A strong analytical and logical mindset is much appreciated.
• Well-versed with concepts and techniques of Business Intelligence and Data Warehousing.
• Must be familiar with a project’s complete life cycle implementation of at least 1 to 2 projects.
• Skilled in Qlik Sense web integration, advanced SQL knowledge, Stored Procs, SQL scripting, nested selection, stored procedures, triggers, analytic functions, tuning etc.
• High communication skills.
• Capability to work in multicultural team environment.
• Demonstrated ability to understand client requirements, systems and processes.

Qualifications

• Qlik Sense or Qlikview Certification advantageous

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Job Overview
Perform monitoring and site management work to ensure that sites are conducting the study(ies) and reporting study data as required by the study protocol, applicable regulations and guidelines, and sponsor requirements.

Essential Functions

• Perform site monitoring visits (selection, initiation, monitoring and close-out visits) in accordance with contracted scope of work and Good Clinical Practice.
• Work with sites to adapt, drive, and track subject recruitment plan in line with project needs to enhance predictability.
• Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues.
• Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues as appropriate.
• Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution. May support start-up phase.
• Ensure copies/originals (as required) site documents are available for filing in the Trial Master File (TMF) and verify that the Investigator's Site File (ISF) is maintained in accordance with GCP and local regulatory requirements.
• Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation.
• Collaborate and liaise with study team members for project execution support as appropriate.
• If applicable, may be accountable for supporting development of project subject recruitment plan on a per site basis.
• If applicable, may be accountable for site financial management according to executed clinical trial agreement and retrieve invoices according to local requirement.

Qualifications

• High School Diploma or equivalent Degree in scientific discipline or health care preferred.
• Requires at least 2 years of year of on-site monitoring experience.
• Equivalent combination of education, training and experience may be accepted in lieu of degree.
• Good knowledge of, and skill in applying, applicable clinical research regulatory requirements. i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.
• Good therapeutic and protocol knowledge as provided in company training.
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint and use of a laptop computer and iPhone and iPad (where applicable).
• Written and verbal communication skills including good command of English language.
• Organizational and problem-solving skills.
• Effective time and financial management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

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Job Overview
Perform monitoring and site management work for a variety of protocols, site and therapeutic areas.

Essential Functions

• Perform site monitoring visits (selection, initiation, monitoring and close-out visits) in accordance with contracted scope of work and regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.
• Work with sites to adapt, drive and track subject recruitment plan in line with project needs to enhance predictability.
• Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues.
• Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues as appropriate.
• Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution. May support start-up phase.
• Ensure copies/originals (as required) site documents are available for filing in the Trial Master File (TMF) and verify that the Investigator's Site File (ISF) is maintained in accordance with GCP / ICH and local regulatory requirements.
• Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation.
• Act as a mentor for clinical staff including conducting co-monitoring and training visits.
• Collaborate and liaise with study team members for project execution support as appropriate.
• If applicable, may be accountable for supporting development of project subject recruitment plan on a per site basis.
• If applicable, may be accountable for site financial management according to executed clinical trial agreement and retrieve invoices according to local requirement.

Qualifications

• Bachelor's Degree Degree in scientific discipline or health care preferred. Req
• Requires at least 3 years of year of on-site monitoring experience.
• Equivalent combination of education, training and experience may be accepted in lieu of degree.
• In depth knowledge of, and skill in applying, applicable clinical research regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.
• Strong therapeutic and protocol knowledge as provided in company training.
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint and use of a laptop computer and iPhone and iPad (where applicable).
• Written and verbal communication skills including good command of English language.
• Organizational and problem-solving skills.
• Effective time and financial management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

go to method of application »

Job Overview
Perform monitoring and site management work to ensure that sites are conducting the study(ies) and reporting study data as required by the study protocol, applicable regulations and guidelines, and sponsor requirements.

Essential Functions

• Perform site monitoring visits (selection, initiation, monitoring and close-out visits) in accordance with contracted scope of work and regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.
• Work with sites to adapt, drive, and track subject recruitment plan in line with project needs to enhance predictability.
• Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues.
• Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues as appropriate.
• Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution. May support start-up phase.
• Ensure copies/originals (as required) site documents are available for filing in the Trial Master File (TMF) and verify that the Investigator's Site File (ISF) is maintained in accordance with GCP / ICH and local regulatory requirements.
• Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation.
• Act as a mentor for clinical staff including conducting co-monitoring and training visits.
• Collaborate and liaise with study team members for project execution support as appropriate.
• If applicable, may be accountable for supporting development of project subject recruitment plan on a per site basis.
• If applicable, may be accountable for site financial management according to executed clinical trial agreement and retrieve invoices according to local requirement.

Qualifications

• Bachelor's Degree Degree in scientific discipline or health care preferred. Req
• Requires at least 4 years of year of on-site monitoring experience.
• Equivalent combination of education, training and experience may be accepted in lieu of degree.
• In depth knowledge of, and skill in applying, applicable clinical research regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.
• Strong therapeutic and protocol knowledge as provided in company training.
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint and use of a laptop computer and iPhone and iPad (where applicable).
• Written and verbal communication skills including good command of English language.
• Organizational and problem-solving skills.
• Effective time and financial management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

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Job Overview
Has subject matter expertise in one data stream or system. Provides expertise and guidance on operational activities and processes, ensuring IQVIA best practices are adhered to.  Supports activities including the migration of processes between locations, undertakes optimization and efficiency projects and is consulted as a production subject matter expert during the implementation of new production systems and data services.

Essential Functions
Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. May directly manage 1 or 2 employees

• During the migration of processes
• Preparation of migration plan.
• Preparation of Knowledge Transfer needs and plans.
• On site/Off site training if needed.
• Link between local business and production hub.
• Set and review migration KPI’s to ensure the project adheres to the agreed quality and timeliness
• Overview the health of the process during the initial cycles and apply any amendment needed to the process.
• During the implementation of new/upgraded production systems or data services.
• Design and document the operational model with Local Office and development teams.
• Provide input on the production processes that must be taken into account during development to fit with IQVIA best practices.
• Involvement in assessing the production costs for the business case – including setup & ongoing costs, gathering costs across the hubs.
• Play an integral role in the project team linking between LO, production and development teams.
• Work with testing, development and production teams to prepare and run UAT.
• Support the production teams during the rollout of the changes.
• During the review of the operational activities:
• Work with Business Unit and Production teams to identify areas for efficiency/productivity/quality gains
• Perform end to end business review exercise (i.e Lean process).
• Identify gaps on existing documentation and support on its completion.
• Identification of potential cause for issues through the existing metrics or evidence (i.e. emails, complaints, etc).
• Implementation of IQVIA best practices.
• Production Governance
• Planning and implementation of ISO certification for production centres (Local Offices and Hubs)
• Preparing and working with production centres to achieve process excellence during internal audits and ensuring plans are in place to maintain standards
• Ownership of the production metrics including definition, capture and reporting. 
• Working with production teams to implement best practice to capture metrics throughout the production processes.
• Working with production and business unit senior management to define and report on Key Performance Indicators.

Qualifications

• Bachelor's Degree Preferred
• Two (2) years experience with SQL Server and SSIS Req
• Knowledge of business-wide organization and IQVIA systems and best practices.
• Full technical knowledge of most phases of systems analysis.
• Demonstrated ability to understand client requirements, systems and processes.
• In-depth knowledge of current systems and business processes.
• High communication skills.
• Capability to work in multicultural team environment.

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PURPOSE

Consumer Insight Analyst will offer support to the Commercial Team and work closely with the Key Account Managers and the Client Service Manager to provide insights to the Consumer Health Clients. The Consumer Insight Analyst must be highly proficient in Excel and PowerPoint, must have the skill to build strong relationships, be very analytical and detail orientated. The individual must be able to adapt easily to new situations, a creative thinker and focused on problem solving.

RESPONSIBILITIES:

• Conduct training to internal and external clients on the Consumer Aisle data and Qlik sense
• Working closely with clients and internal team to ensure the ongoing enhancement and customization of the audits
• Working closely with the Client Service Manager to ensure addition of products and class updates  
• Assisting with the investigation of complex queries to provide timeous feedback to both internal and external clients
• Set up of presentations to Consumer Health clients, providing business insights and recommendations
• Weekly catch-up calls per client to keep abreast with requirements
• Assist with setting up adhocs, ongoing analytics, category overviews, executive summaries, deep dives, data extractions and monthly reports
• Preparation of Annual, Bi-Annual, Monthly and Quarterly reviews
• Accompany the Key Accounts Manager to clients to support with business presentations
• Available for onsite meetings with Consumer clients
• Set up a monthly feedback report that we can share with the Consumer Healthcare Clients
• Evaluate on an ongoing basis value adds and new initiatives for Consumer clients
• Assist with setting up of Business Review template that we can share with each Key Accounts Manager to bring additional value to their clients
• Attend the Consumer Health Community calls and identify potential opportunities we can implement in South Africa
• Provide support to the Consumer Health Care, the broader Commercial Team, and the Consulting team
• Close working relationship with production and development teams to develop systems to ensure pro-active communication to clients.

Job Requirements:

• Strong Consumer Health Care experience and an understanding of the nuances of the SA Retail sector
• Experience in Analytics and exposure to using Consumer Aisle data (Nielsen/IRI), products and services would be beneficial
• Strong experience in managing Key Accounts Management would be an advantage
• Strong analytical ability, very detail oriented and ability to interpret data and to provide insights to clients
• Very strong drive to meet client needs and operate with sense of urgency to meet deadlines
• Strong communicator
• Highly proficient in Excel and PowerPoint
• A creative thinker and focused on strong problem solving skills
• Build strong relationships with the users and key contacts at the client’s organization as their trusted advisor