Contact Centre Agent ( Fourways)) at Leroy Merlin

Job Responsibilities: 

• Answer incoming calls and respond to customer's emails as well as other social media platforms in a professional, efficient and effective manner.
• Providing customers with the organization’s service and product information
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Recording details of comments, inquiries, complaints, and actions taken
• Manage and resolve customer queries, complaints as well as provide the relevant feedback to customers. 
• Identify and escalate issues to the relevant Department manager or Head of Department
• Route calls to appropriate resources
• Other duties assigned

Requirements

• Grade 12 or equivalent
• Proficiency in relevant computer applications 
• 1- 3 years of experience in call centre environment
• Knowledge of customer service practices and principles
• Pay attention to detail
• Be diligent, timely and professional
• Strong listening, verbal and written communication skills