Continuous Improvement Manager at Unilever

• This role will work closely with the Performance Delivery Lead, Manager and Partner; accountable for the delivery of continuous improvement across all pillars. Focal point to lead continuous improvement on the performance management of day-to-day delivery at scale in collaboration with our Partners. This role is responsible to connect with both the L3 UniOps team and market Customer Operations team to drive the adoption, execution and continuous improvement of iOps capabilities/enablers

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Owns execution and adoption of capabilities & enables roadmap across pillars within the geography in coordination with global PEX, IT, Country Performance Delivery Manager, and Country iOPS team
• Address adoption issues and outside system work-arounds
• Work with global PEX, and IT teams for any CR requirements
• Benchmark usage and effectiveness relative to other sites / markets
• Drives process-based / capability-based governance and benchmarking within geography 
• Ensure assets are maximized before any small tech or auxiliary automations are developed to support operations

Owns continuous improvement agenda in collaboration with partners & country

• Drives governance to ensure right prioritization of initiatives across markets
• Ensures CI agenda of partners is aligned to UL priorities, roadmap, framework
• Cross pollinate learnings / experience from within organization into our partner operations
• Identify Best Practices - External and Internal. Explore emerging trends and actively seek
• opportunities to - SIMPLIFY, ELIMINATE, AUTOMATE, CONSOLIDATE, CENTRALISE.

SPOC for global process excellence team into the geography

• Drives prioritization of C&E execution within the geography in alignment with global team
• Represents markets within geography in global process / capability discussions and community of practices
• Drive effectiveness and consistency of operating model (governance, gatekeeping, etc).

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Degree : Supply Chain, IT, Finance
• Business acumen and customer centric mindset
• E2E function agnostic integrator (non-silo mentality)
• Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery
• Team leadership experience
• Experienced in leading/working with virtual teams and driving performance across diverse mixture of culture

Skills

• Demonstrable Agile mindset and capabilities
• Ability to drive change
• Ability to work effectively in both independent and diverse multi-task team environments