Continuous Innovation Specialist at Yoco

This role is a key position within a newly created team responsible for the delivery of process innovation and continuous improvement initiatives across multi-jurisdictions. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation and customer-centricity for Yoco. Have a passion for our customers.

ROLE | WHAT YOU WILL BE DOING?

Key Responsibilities:

• To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking from the customer backward.
• To work with key business stakeholders, and multi-jurisdictional ‘LEAN champions’, to build a continuous improvement environment to support an ongoing program of change, removing waste and variances securing a stupendous customer experience.
• To lead and facilitate LEAN/six sigma process improvement based workshops to drive ideas and solutions with kaizens or “just do its”.
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
• To identify trends and process variations as part of establishing a continuous improvement monitoring system and innovate within the team.
• To assist in the development and implementation of a ‘best-in-class’ continuous improvement and innovation strategy.
• To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.
• To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
• To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
• To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times.
• To set up a program, deliver coaching and run projects pan jurisdiction.
• To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?

Key requirements to perform responsibilities:

• Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt.
• Minimum 5-7 years proven continuous improvement analytical experience from a similar role, including project management and business analysis.
• Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping.
• Ability to set-up, facilitate and lead service improvement/’WorkOut’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping).
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint.
• A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.
• Experience of designing or implementing a framework of continuous improvement in a multijurisdictional organisation that is driving maturity level for customer-centricity.
• Experience of hands-on implementation of continuous improvement programs and Lean/six sigma and continuous innovation solutions.
• Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts. Be willing to run several `kaizens.
• Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between.

THE YOCO FORMULA - HOW WE CREATE VALUE

The Yoco formula is a validated approach to work and a set of behaviors that create maximum value for our customers and help us grow.

Core Values - Our way of working to create value & grow

• Stay Connected

• Make Space to Explore

• Keep it Simple

• Master your Craft

Leadership Principles - How we show up, engage & treat each other

• Get to know each other personally

• Say what you think and challenge me directly

• Be courageous and focus forward

• Don’t let ego get in the way