Contract Manager at Servest SA

Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Contract Manager to join a team based at our Head Office. This role reports directly to Regional Manager, in the Cleaning Business Unit.

Minimum Requirements    

• Matric  with relevant experience in Cleaning Industry
• Relevant qualification in Operations Management, Facilities Management, or equivalent (advantageous).
• Minimum of 3–5 years’ experience in a similar role within the cleaning, hygiene, or facilities management industry.
• MS Office essential
• Strong leadership and people management skills.
• Excellent communication and client service skills.
• Good understanding of cleaning processes, chemicals, and equipment.
• Ability to work under pressure and manage multiple sites.
• Valid driver’s license 
• General Knowledge of the major industries in which Cleaning operate. 
• Knowledge of the Cleaning Industry and experience in the hospitality industry would be an advantage. 

Duties & Responsibilities    
Manage daily Operations

• Ensure all operational duties are performed on a daily basis.
• Ensure that the account runs cost effectively, well managed and efficient to both Servest and the client.
• Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
• Ensure supervisors tasks are completed on a daily basis.
• Ensures that cleaning is done effectively at all levels.
• Attend customer’s daily, weekly & monthly meetings.
• Control the issue of Chemicals, uniforms & equipment.
• Oversee Management of the Waste Area.
• Ensure periodic cleaning schedules are done and shared with Integrated.

Control on site labour

• Check and sign all time sheets.
• Ensure Dummy Run is checked and 100% correct.
• Ensure that your staff does not exceed contractual requirements.
• Ensure that you have no pay queries.
• Monthly leave planning for all staff, to ensure no staff member exceed 7 days leave provision.
• Develop and train the labour force.
• Recruit replacement staff at Servest Premises.
• Ensure Servest staff look representable at all times (Full uniforms in place, daily).

Customer Focus

• To be the first point of Contact for all operational queries.
• Have firsthand knowledge of Cleaning Requirements
• Formulate technical strategies to meet and improve cleaning standards.
• Be innovative, introduce efficiencies to reduce cost for both Servest and Sasol in the development of solutions.
• Ensure Customer satisfaction by optimizing client service levels.
• Ensure all cleaning assessments and route audits are done.
• Be the point of contact between Servest.

Business Process

• Ensure the appropriate type of service is offered to meet the customers’ needs.
• Ensure hidden opportunities are identified and developed
• Keep up to date with current legislation.
• Assist in special projects regarding new services offered or any other sales projects.
• Communicate & liaise effectively at all levels within the organization
• Liaise with operational personnel on service quality.
• Maintain Human Resource Legislation Compliance
• Manage the On-Site labour (Wage) HR administration.
• Maintain Safety Representative, First Aider and Fire fighter certificates (if applicable).
• Ensure all Servest Staff receive site base induction
• Conduct disciplinary hearings.
• Control staff training schedule.
• Ensure that supervisor daily heat calls are managed and closed within 5 days by the supervisors.

Equipment and Assets

• Control all Servest Equipment and Assets on site.
• Maintain service plans and maintenance and repair of equipment
• Maintain asset register for all equipment on-site.
• Conduct weekly inspection of all your equipment.
• Ensure monthly consumable stock is done and deliverd timeously.

Audits

• Ensure that all work is carried out with company policies and procedures (Safety, Health, Quality, Environment and Operations)

Deadline:20th November,2025