Contractor - BM Sales Support at Astron Energy (Pty) Ltd.

Job Description

• Provides customer-facing and administrative support function to the Branded Marketer team.
• Acts as a central point for fielding & directing queries to the BM team.
• Maintains calendars, scheduling and tracking of actions for all BM Cluster Performance Reviews.
• Support the Branded Marketer team in managing various applications, compliance, and project requirements with the Branded Marketers e.g., Starcard applications and processing of payments, chasing and closing of rebranding queries, tracking of closure for critical non-compliance findings etc.
• Manage, track, and update Branded Marketer database.
• Support the ESMs on all general communications to branded marketers from a centralised platform.

Financial Perspective

• Ensure all supporting documentation and approvals are in place before processing payments, including claims.

Starcard Payments and Reconciliation:

• Ensure accurate processing, approval, and payment of Starcard transactions takes place on time.
• Maintain accurate and up to date records on the relevant shared drives.
• Drive cost-consciousness within the team by challenging discretionary cost especially travel & entertainment, and utilising cost-effective travel options.

Customer / Branded Marketer Perspective

• Ensure good relationship management with the BMs that promotes conducive conditions for productive engagements.
• Validate accuracy of starcard application forms and ensure accurate processing and loading in the system.
• Ensures full compliance with company policies/SOX as it relates the Branded Marketers.
• Track closure of open actions aimed at improving customer experience, brand, and operations excellence at BM sites.
• Work with the Operations Support team to coordinate ABM’s and related meetings e.g., task teams.
• Responsible for centralised communications to the Branded Marketers in collaboration with the Marketing and the Operations Support team.

Business Excellence

• Manage and oversee full end-to-end starcard application process once triggered by the ESM’s.
• Works across the value chain and service groups to improve team relationships in a collaborative manner.
• Manage ad hoc queries, reports, and day to day administrative activities.
• Liaise with the team to setup meeting calendar with BMs for the year. Support the ESMs with Field Managers reporting.
• Responsible for overall administrative support for the branded marketer team.
• Manage, track, and update Branded Marketer database: Site count and reconciliation.

People Management

• Build and maintain healthy relationships with all stakeholders in line with Astron Energy values to ensure business imperatives are achieved through collaboration and support.

Professional Qualification and Certifications:

•  Bachelor’s degree or Diploma in Sales and Marketing

Work Experience:

• At least 3 years of business operations experience, particularly in sales support with some administrative experience

Knowledge and skills:

• High proficiency in MS Word
• Proficient in MS Excel, Power Point and SharePoint
• Good communication skills, both written and verbal
• Strong prioritization and time-management skills.
• Able to manage high volume of workload with competing priorities and deadlines.
• Strong work ethic and commitment to deliver results with a sense of urgency and accuracy.
• Able to function independently with minimal supervision.
• Accuracy and attention to detail essential
• Good planning, organisation management and administration skills
• Good teamwork and collaboration skills
• Creative and critical problem-solving skills