Contracts Administrator and Inspector - Woodmead at SGS

• In conjunction with overall sales strategy, create sales plans to grow SGS revenue for designated accounts/region
• Identify, research, plan, contact potential clients to establish new business to achieve budget revenue
• Anticipate, identify, and understand client’s needs and concerns. Make recommendation to clients on various solutions the company offers and translate those into sales opportunities
• Prepare presentations, quotations, service agreements and tenders within set deadlines
• Ensure timely and professional submission of information requested by clients. Ensure follow-up and full use of Salesforce or similar CRM as used by SGS
• Develop and Maintain sales materials and product knowledge
• Prepare and submit timely and accurate reports of sales activities, especially client visits/calls
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction
• Maintain positive relationships with current and potential clients through regular contacts
• Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
• Support marketing strategy and business development teams as appropriate.
• Track competitor activity.
• Assist for invoicing and support for collection as determined by the Business Manager.
• Maintain a database of clients with contact information: telephone, direct mail, e-mail and networking.
• Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.
• Forward potential opportunities to other Business Lines as appropriate
• Provide on-the-job training to new sales employees and/or team members.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• At all times, comply with SGS code of Integrity and professional Conduct.
• Perform any other reasonable tasks as assigned by direct line manager.

Qualifications

Education

• Matric (Grade 12)
• Commercial and retail background – desired
• Proficient on MS Office, especially with MS Word, Outlook, PowerPoint and Excel programs
• Valid driver’s license (own transport)

Experience

• Preferred 2 years’ experience in sales management, with a successful track record.
• Experience in Exports and the TIC market will be beneficial.
• Willingness to travel overnight and weekend and/or evening work.