Jobs Open at SGS

• In conjunction with overall sales strategy, create sales plans to grow SGS revenue for designated accounts/region
• Identify, research, plan, contact potential clients to establish new business to achieve budget revenue
• Anticipate, identify, and understand client’s needs and concerns. Make recommendation to clients on various solutions the company offers and translate those into sales opportunities
• Prepare presentations, quotations, service agreements and tenders within set deadlines
• Ensure timely and professional submission of information requested by clients. Ensure follow-up and full use of Salesforce or similar CRM as used by SGS
• Develop and Maintain sales materials and product knowledge
• Prepare and submit timely and accurate reports of sales activities, especially client visits/calls
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction
• Maintain positive relationships with current and potential clients through regular contacts
• Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
• Support marketing strategy and business development teams as appropriate.
• Track competitor activity.
• Assist for invoicing and support for collection as determined by the Business Manager.
• Maintain a database of clients with contact information: telephone, direct mail, e-mail and networking.
• Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.
• Forward potential opportunities to other Business Lines as appropriate
• Provide on-the-job training to new sales employees and/or team members.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• At all times, comply with SGS code of Integrity and professional Conduct.
• Perform any other reasonable tasks as assigned by direct line manager.

Qualifications

Education

• Matric (Grade 12)
• Commercial and retail background – desired
• Proficient on MS Office, especially with MS Word, Outlook, PowerPoint and Excel programs
• Valid driver’s license (own transport)

Experience

• Preferred 2 years’ experience in sales management, with a successful track record.
• Experience in Exports and the TIC market will be beneficial.
• Willingness to travel overnight and weekend and/or evening work.

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Job Description

• A Commercial Laboratory Manager is responsible to submit quotations and tenders to existing and potential clients.
• A Commercial Laboratory Manager is responsible to ensure meeting budget and L&C.
• A Commercial Laboratory Manager is responsible for marketing and increasing the SGS footprint.
• A Commercial Laboratory Manager is responsible for the annual performance appraisals and training for all reporting staff.
• A Commercial Laboratory Manager is to submit all monthly and quarterly reports as and when requested.
• Submit all information to the relevant HRBP/Payroll Administrator within the required timeframe and correct format.
• A Commercial Laboratory Manager is responsible to ensure the accreditation and Health and Safety regulations requirements are adhered to in and around the laboratory.
• A Commercial Laboratory Manager is responsible for ensuring the correct test methods are followed.
• A Commercial Laboratory Manager is responsible liaison with clients for receiving job instruction.
• A Commercial Laboratory Manager is to review of job instructions and approve for processing
• A Commercial Laboratory Manager is to review and source of resources where necessary
• A Commercial Laboratory Manager is to channel instructions to applicable division
• A Commercial Laboratory Manager is to monitor progress to ensure that tests are completed and reported in time
• A Commercial Laboratory Manager is to do the final checking and approval of report prior to issue to client
• A Commercial Laboratory Manager is to ensure that the test methods used are most up to date
• A Commercial Laboratory Manager is to evaluate and approve suppliers and sub-contractors.
• A Commercial Laboratory Manager is to ensure that purchased equipment meets specification, before bringing into system. Equipment tick list to be used.
• A Commercial Laboratory Manager is to implement the quality system
• A Commercial Laboratory Manager is to complete audits on documentation, results and reports as per schedule.
• A Commercial Laboratory Manager is to acquisition of capital equipment and consumables as required by test methods – to be done according to directives
• A Commercial Laboratory Manager is to assess results of proficiency tests
• A Commercial Laboratory Manager is to verify calibration of equipment according to schedule
• A Commercial Laboratory Manager is to carry out corrective actions as necessary
• A Commercial Laboratory Manager is to arrange repair and maintenance of equipment
• A Commercial Laboratory Manager is to arrange or assist with the logistics of site establishment and de-establishment.
• A Commercial Laboratory Manager is to monitor the quality of, and certifying of results as issued to client
• A Commercial Laboratory Manager is to review equipment availability and source from resources where necessary.
• A Commercial Laboratory Manager with an assigned resources (workshop) department are to manage the staff, equipment and budget accordingly.
• A Commercial Laboratory Manager is train personnel as and when required
• A Commercial Laboratory Manager is to complete weekly inspection report
• A Commercial Laboratory Manager is to do planning of work
• Competent and qualified to do all tests (TMH 1 and SANS) in all laboratory divisions including soils, asphalt, seals, concrete / aggregate
• Competent and qualified to do quality laboratory control and implementation
• Competent and qualified to supervise and execute all field work
• Be familiar with COLTO
• Knowledge of Health and Safety
• Interpersonal and Leadership Skills
• Strong leadership and management skills with a demonstrated ability to lead and manage people
• Superior organizational, communication and interpersonal skills are essential
• A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel within the global Employer’s Group
• Must be creative, innovative and team-focused
• Excellent customer service, client support, and business service consulting skills
• Possess excellent verbal and written communication skills
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
• Ability to work well with others & independently
• Proven time management skills and a strong attention to detail
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional
• A Commercial Laboratory Manager is to ensure safety in the laboratory – adhering to Health and Safety specifications

Qualifications

• Relevant National Diploma or NQF 6

OR

• Grade 12 or NQF4

OR

• Grade 10 or equivalent. Degree/Diploma in Civil Engineering and/or proven years of laboratory, knowledge, skills and experience sufficient to be recognized as a qualification through -   Recognition of Prior Learning.
• Proficiency in English
• Basic literacy and penmanship
• Driver’s License

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Personnel Management

Personnel development

• In-service training in order to develop and optimize skills
• Continuous measurement of skills and identify shortcomings.
• Implement training plans based on shortcomings.
• Problem solving, advice and guidance on technical matters.
• Motivation.
• Identify and co-ordinate attendance to training courses
• Effectively manage workload distribution and schedules
• Manage staff according to company procedures and policies

Financial responsibilities

All duties, authorities and responsibilities as outlined in the Business Administrator Finance Responsibilities document which include:

• Request new client accounts be opened
• Clients invoice on SLIMS, order entries and credit notes processing
• COD accounts administration (Create, Invoice)
• Bad debt collection (business) and collections feedback and follow up (COD/30-day accounts)
• Administration of procurement and accounts payable (Procurement and Accounts Payable procedures)
• Operational provisions request administration
• Processing deferred items requests (Provisions, Deferred and Prepaid Items Procedure)
• Extract information, evaluate, review and report on profit and loss statements
• Respond to queries on profit and loss statement
• Perform physical inventory of fixed assets
• Assist and cooperate during unannounced internal compliance audits (Finance Compliance Audits procedure)
• Submit Corporate Sustainability data monthly
• Collect and submit expense claims
• Completion of all vendor forms and related documentation
• Submit details of Withholding tax for invoices raised internationally (Withholding Tax procedure) on a monthly basis
• Ensure all write offs (Write Offs procedure) are correctly completed
• Complete monthly checklist every month-end
• Ensure compliance with requirements and procedures for Petty Cash (Bank and Cash procedure)
• Ensure all Inter-Company financial requirements are finalized and adhered to
• Customer communication
• Liaise with clients regarding queries - accounts, payments, etc
• Commissions for reps
• Reconciliation of sample totals, calculation of commissions and processing of payment requests.

Qualifications

Education

• Appropriate tertiary qualification / Grade 12 certificate with 5 years applicable experience.

Experience

• 5 years’ experience in a similar financial environment
• Bookkeeping

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• Responsible for prompt and accurate data capturing and processing of all required sample information on coversheets, SLIM and the financial system (including Doc-IT sales orders).
• Attend to all aspects of operational matters related to updating work in progress and new instructions received from clients / operations manager / financial administrator
• Ensure pricing is correct according to price codes selected (invoice preview)
• Informing all concerned parties of any changes or specifics influencing financial or operational activities.
• Assist in compiling of spreadsheet of results, updating daily and reporting to direct supervisor (coversheets).
• Assist senior management with operational requirements (urgent requests, customer information)
• Report any complaints / compliment Ensure adherence to Standard Operating Procedures
• Ensure adherence to company Code of Ethics
• Ensure adherence to Quality Management System (i.e.: document control, system procedures, written instructions, maintenance, sample information, reports and registers, etc)
• Committed to continuous improvement Adhere to all quality and safety requirements of the SGS Management System
• Perform any other reasonable tasks as assigned by direct line manager or HOD Admin

Qualifications

Education

• Office administration course non-negotiable but National diploma- Office administration preferred.
• Languages: Proficiency in English and Afrikaans (Read, Speak, write)

Experience

• 2-3 years administration experience

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Requirements

• Experience in dealing with learnerships, Internships and Bursaries
• Experience in working on BBBEE Tracking system (advantage)
• Experience in recruitment
• Experience with tracking and reporting of statistics
• A natural affinity to administration tasks, and detail orientated
• Good communication and computer literacy skills
• Methodical, analytical and deadline driven
• Able to solve problems and work under pressure

Duties & Responsibilities

• Exposure to WSP and ATR is highly desirable
• Support Skills development administration
• Be client focused (both internal and external)