Contracts and SLA Coordinator at Altron Bytes Systems Integration

Job Description

• Create, maintain and renew both contracts and SLA’s

KEY RESPONSIBILITIES:

• Administrative Duties
• SLA Renewal quotes and processing
• Load SLA contracts onto CRM
• Follow up on Purchase orders with clients
• Upload orders onto OPD for processing
• Sending weekly SLA update spreadsheet to UKG
• SLA Weekly Update meetings with UKG
• Maintain and update SLA Schedule
• Do sales Quotes and process orders on the Stock Requisitions and/or BOM
• Follow up with Clients on outstanding payments
• QMS Template management for WFM
• Vendor Management (UKG / Saflec / Timeware)
• Maintain monthly billing sheet (WFD and AWS clients)
• Maintain Annuity billing sheet for forecasting and reporting purposes
• Assist AMs with loading OPP’s for run-rate quotes
• Respond to all telephonic, email queries and tasks
• Follow up with other departments/suppliers/customers (as required)
• All electronic filing to be kept up to date (EG: - Quote register, Quotes, Supporting documents, MSA’s etc. - All to be saved on TEAMS)
• Follow up on OPD, CRM, Purchase orders and Invoicing of SLA and WFD renewals.
• To accurately complete quotations with relevant details.  Checking quotes before submitting for approval             
• Assist and/or to compile and maintain WFM MSA documents with tracking of the various annexures, ensure that all clients have a signed SLA/MSA agreement on file which are filed on Teams and ensure contracts are loaded on Agiloft
• Dev Ops reporting
• Load Purchase orders on D365 as a when required
• Travel arrangements
• Assist with any duties assigned by your manager

CORE RESPONSIBILITIES:

• Ensure renewals are renewed timeously as well as other admin duties

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• National Operations Manager
• Key Account Managers
• Sales Department

Reasons for Interaction:

• Direct report
• Collaboration
• Teamwork

External:

• WFM customers

Reasons for Interaction:

• Customer Service

Educational Qualifications:

• Matric
• 2 years similar working experience
• Strong Admin Skills

Professional Qualifications

• Diploma in administration (Preferable)

Years of Experience

• 2 years in a similar role

Other requirements

• Must have own reliable vehicle
• Can be required to work after hours

Behavioral Competencies              

The incumbent is required to have demonstrated the following competencies:

• Communication skills: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Customer Focus:  Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
• Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
• Contributing to team success: Actively participating as a member of a team to move the team toward the completion of goals
• Managing work (time management): Effectively managing one’s time and resources to ensure that work is completed efficiently
• Compliance: Adhere to policies and procedures and meet deadlines

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)

Languages

• English

End Date: September 23, 2024