Control Room Operator - Worcester at Fidelity Services Group

MAIN PURPOSE OF JOB:

• The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

•  Grade 12 (Matric)
•  Grade C PSIRA Registered
• Responsibilities and duties:

1. Administration 

• Monitor and action emergency and non-emergency signals
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer
• Record and report all incidents and accidents to the senior on duty
• Ensure all relevant administrative work and handled signals are completed
• Monitoring and action of vehicle violations
• Updating of timesheets

2. COMPUTERS AND EQUIPMENT MANAGEMENT

•  Report any faults to the appropriate authority on duty
•  Not abuse the use of company telephones for private telephone calls
•  Effective use and compliance of safety and zero harm standards

3. TIDINESS OF THE MONITORING CENTRE

•  Responsible for a clean and tidy workstation

4. CLIENT LIAISON

•  Telephonic assistance with any problems or complaints
•  Updating of client information i.e. holiday instructions/other client information to be given to Monitoring         Associate IV/V
•  Reporting of any faulty alarm systems through the appropriate channel(s)
•  Sales leads to be recorded and reported through the appropriate channel(s)

5. GENERAL

•  Have sound knowledge about all facets pertaining to your position
•  Attend all required meetings and training sessions
•  Not abuse company telephone for private calls

6. STANDARD OPERATING  PROCEDURES

•  Standing Operating Procedures must be upheld
•  Meeting and keeping on agreed upon service level and performance targets
•  High standard of service must be upheld