Coordinator: Facilities Management - FTC at The South African Revenue Service (SARS)

Job Purpose

• To coordinate an integrated facilities management service to a diverse and complex business Environment at the Vioolsdrift and Alexander Bay border posts. To ensure the integrity, functional performance and legislative compliance of all SARS buildings and other fixed and moveable assets, on an office(s) assigned basis and provide business support and logistic services to the SARS business units to a standard and performance  that enables the SARS business operations to operate optimally as well as port related maintenance activities.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma / Advanced Certificate (NQF 6) in Facility Management/Property Management AND 2-3 years' experience in port environments, of which 1-2 years is at knowledge worker level

ALTERNATIVE #

•  Senior Certificate (NQF 4) AND 5 years’ experience in port environments of which 1-2 years is at knowledge worker level

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs
• Identify and direct facilities related problems to the Property Department for resolution and provide needed support to resolve
• Identify and direct facilities related problems to the Property Department for resolution and provide needed support to resolve
• Ensure that contractors/service provider’s performance is in accordance with SLA’s for the assigned SARS offices
• Assess all property developments for suitability and compliance to legislative prescriptions and if compliant, to accept the building for occupation and normal business operations.
• Implement and ensure compliance to developed FM operations strategy, policy, standards, processes and controls in the assigned offices.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers, team members and Ports Leadership to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service 
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations
• Define and influence relationships and service level agreements made with internal and external stakeholders

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical Competencies

• Business Knowledge on all systems keeping the port operational as it relates to both ports of entry
• Efficiency improvements, maintenance and replacements implemented as required to ensure operational continuity
• Facilities Management and related Port Infrastructure systems, e.g. Water purification plants, Sewerage systems, Generators, etc.
• Functional Policies and Procedures interpretation as it applies to the job
• Planning and Organising and prioritising deliverables as informed by daily operational risks and eventualities
• Reporting on regular basis as required by the Executive and Senior leadership

Deadline:30th July,2026