Coordinator Fleet AVMS - Johannesburg at Absa South Africa

Job Summary

• To co-ordinate and administrate client's vehicle fleet in conjunction with AVMS sales force and Managing and Growing Business to monitor the risk in the client's fleet. Mitigating risk objectives through application of fleet management principles and superior customer service delivery.

Job Description

Accountability:  Fleet Management for ABSA VMS clients

• Consistently deliver professional fleet management services and solutions to external and internal clients within the agreed turn-around times/Service Level Agreements (SLA).
• Handle and manage all administration aspects and queries associated with the client's fleet. (As per the daily, weekly, monthly activity list provided).
• Assist the new business team with quotes and tenders as and when required.
• Timeous restructuring of non-risk restructures and accessories, providing relevant cheque requisitions to the finance department.
• Procure vehicles from our preferred dealers which are monitored by a report to ensure maximum discounts are obtained. All preferred dealers to be supported equally, subject to stock availability.

Accountability:  Fleet Management for ABSA VMS clients

• Consistently deliver professional fleet management services and solutions to external and internal clients within the agreed turn-around times/Service Level Agreements (SLA).
• Handle and manage all administration aspects and queries associated with the client's fleet. (As per the daily, weekly, monthly activity list provided).
• Assist the new business team with quotes and tenders as and when required.
• Timeous restructuring of non-risk restructures and accessories, providing relevant cheque requisitions to the finance department.
• Procure vehicles from our preferred dealers which are monitored by a report to ensure maximum discounts are obtained. All preferred dealers to be supported equally, subject to stock availability.
• Maintain accurate and up to date client information on internal systems such as Leaseman Database and the Midas Database when changes occur as instructed by clients or sales consultants.

Accountability:  Manage client relationships

• Maintain good working relationships with both sales consultants, Corporate, Commercial and Enterprise clients by delivering services in line with SLA and giving continuous feedback to sales consultants and clients on requests received and fleet
• Build and maintain relationships with sales consultants and telephonically with all clients through active engagement and participation
• Manage the maintaining of client information on ABSA VMS internal database (i.e. Midas/Leaseman)
• Ensure excellent professional service delivery to all clients by ensuring Service Level Agreements are met.
• Identify potential customer needs and suggest appropriate solutions
• Any customer relations concerns must be monitored and managed effectively to ensure appropriate resolution.
• Ensure that interdepartmental relationships and processes are built and maintained.
• Attend joint calls with the consultants to monthly client meetings to secure and strengthen relationships and assist with operational processes.
• Attend adhoc marketing events
• Attend adhoc dealer product launches or information sessions

Accountability:  Project Management

• Participate in projects through co-ordination of project requirements, when client's needs change or when the market requires a new product in order to enhance internal efficiencies/innovation and sustain business growth
• Any changes in legislation impacting current products and services provided to clients.
• Deliver against agreed ad hoc projects and priorities that the company embarks on to improve service delivery ie. Buyouts, Midas CRM Tool.
• Continuously challenge and innovate process changes and enhancements.

 Accountability:  Reporting and Administration

• Continuously identify high risk contracts, advise and propose solution utilising the following reports/information: Restructures, vehicle running out, danger list >50%, vehicles in run on (past contract end date), pending report, written-off/stolen vehicles, services overdue,
• Outstanding or incorrect odo readings
• Preparing and tracking of monthly bulk schedules

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)