Coordinator at TFG (The Foschini Group)

Position Description:

• A challenging opportunity exists within the VAS & Mobile Ops Department for a dynamic and assertive individual with a willingness to learn.

Responsibilities:

• Manage Incentives for stores on the Tuyu platform.
• Assist in the tracking of fraudulent customer enrolments based on defined rules and processes
• Assist in the roll-out of the agreed Incentive platform and manage this platform once in place (Pay2ID &   TymeBank).
• Manage monthly targets and KPI’s to meet agreed deliverables
• Manage relationships with relevant business stakeholders
• Efficient coordination and management of the teams in order for them to achieve target
• Report extraction for VAS & Review performance statistics and escalate to Ops Manager for the required action to   be taken to improve efficiencies
• Authorize escalated financial transactions to reduce risk and financial loss to the business
• Resolve all escalated queries effectively and efficiently
• Ensure people management processes are utilized as needed
• Deliver on all administrative tasks timeously and accurately

Requirements:

• A management related qualification [advantageous]
• To seriously commit to continuous learning (products and processes)
• Exceptional analytical and decision-making ability
• Strong numerical, problem solving and administrative skills
• Excellent business communication skills
• Proven experience in people management
• Ability to work under pressure and multitask to meet targets
• Excellent time management, planning, and organizational skills
• To engage and influence relevant stakeholders on projects/initiatives
• Good working knowledge of MS office (Outlook, Word and Excel (essential).