Counter Sales at Bridgestone South Africa (Pty) Ltd

JOB PURPOSE

We are looking for a Counter Sales person reporting directly to the Hiring Manager. This is a local role, based in Belville.

The successful incumbent will create an excellent first impression telephonically and in person with customers. They will generate interest and maximise sales opportunities for the branch. Develop and maintain excellent understanding of all products, services, systems and processes in order to deal with all kinds of questions from customers and fellow employees.

RESPONSIBILITIES:

Achievement of Sales targets

• Sell Bridgestone range of products over the counter by reading the situation and maximising the Gross Profit (GP) to ensure maximum profit
• Register Tyre Damage Guarantee (TDG) on system
• Advise customer on benefits and product choice
• Complete invoicing procedure at the counter
• Provide on the job training for less experienced employees
• Instruct workers to execute the job as required by the customer
• Ensure exceptional fitting bay performance
• Keep a diary of customer enquiries and pass prospective leads onto branch reps for follow up
• Ensure that customers get correct advice to secure their business
• Picking slip always correctly completed and filed
• Correct price, discount and product at all times
• Correct payment method and procedures followed
• Always recommend the additional critical services to customers- Alignment, balancing, etc
• Prioritize the execution of the breakdown and documentation thereof where applicable
• Knowledge and compliance to Competitions Act

CUSTOMER SERVICE

• Know market related pricing, issues and trends
• Inform customers of new services and products
• Advise the Branch Manager of any exceptions or other trading information which will benefit the business
• Ensure customers are informed of offers
• Ensure all jobs are completed timeously and that the customer is informed of any delays
• Do customer visits at least once a month
• Do customer fleet surveys
• Ensure that all tyres requiring a brand number are captured in a branding register
• Ensure all relevant paperwork must be filed and stored in a clean safe place

ACCURATE ADMINISTRATION

• Purchase Order Documents (POD’s) signed completed in register and handed to administration
• Capture all claim cards according to company policy
• Ensuring that all cash sales, invoicing and administration procedures are strictly adhered to
• Administer Counter Sales float and daily register
• Maintain list of regular branch customer’s profile and pricing
• Check vehicles daily trip sheet
• Inform branch manager of service intervals on vehicles where applicable
• All tyre movements are captured on a tyre registry
• Do part of monthly housekeeping on SAP

HEALTH AND SAFETY

• Ensure work area is compliant with Occupational Health and Safety standards
• Ensure fitters work is executed correctly according to company health and safety procedures and company fitting procedures
• Ensure cleanliness of staff overalls and general hygiene
• Ensure customer area are clean
• Ensure that all equipment including wheel alignment, wheel balancers, low level lifts and tools are clean, in good working condition and are certified
• Ensure the self-calibration of all relevant equipment is maintained weekly
• Keep inspection records
• Ensure weekly safety talks are held and all employees sign attendance records
• Take control of branch health and safety

ASSET MANAGEMENT

• All on site tools are captured on a tool register and signed off on a monthly basis
• All company owned vehicles are serviced when necessary
• All company owned vehicles are kept neat and clean
• All company owned vehicles are operated with a Log Book

BREAKDOWNS

• Manage all breakdowns and standby rosters
• Ensure all tools including safety cage and safety equipment necessary for breakdowns is on break down vehicle
• Co-ordinate breakdown tyre with customer
• Ensure all breakdowns are attended to
• Breakdowns cannot be declined

RETREADING

• Coordinate all retreading
• Tyres that are sent to the factory are clearly marked with the Job Ticket Number it was issued with
• Ensure the branch manages Certificate of Compliance (COC’s) and that all customer retreads gets delivered as soon as possible

GENERAL

• Have a working knowledge of wheel alignments
• Working knowledge of Toolbox and Maximizer
• Undertake all reasonable requests and instructions, given verbally or in writing, which fall within the parameters of this job
• Adherence to such requests or instructions

REQUIREMENTS:

• Grade 12 and Diploma in Sales and Marketing / Business Administration
• MS Office (advanced)
• Driver license code 08
• Min 3 years in the counter sales or related position
• SAP experience will be advantageous