Counter Salesman - Gqeberha/Port Elizabeth at Motus Aftermarket Parts

Key Performance Indicators will include, but not limited to;

• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
• Ensure customer satisfaction through service
• Explore new potential markets
• Increase profitability and maintain sales targets
• Respond to all telephonic enquiries
• Receive inbound customer sales inquiries
• Provide quotations, product and service information
• Provide support and pricing details in response to inbound enquiries
• Promote the features and benefits of the company’s products / services
• Process sales orders
• Arrange dispatch and administration of products and services sold
• Receive, manage or escalate customer complaints related to the sale of products and services
• Provide administrative support for the production of RFIs, RFPs, RFQs and other sales related documents
• Identify sales leads and escalate them to external sales staff
• Maintain client databases

Requirements 

• Matric
• 5 years’ experience as sales representative in a vehicle parts/call center environment.
• Extensive experience in a sales environment dealing with customer needs.
• Basic knowledge of the operations of an Internal Combustion Engine-Essential.
• Thorough knowledge of the geographical area of responsibility.
• Technical background-Essential 
• Some business acumen, understanding the costs and breakeven scenarios of customer service delivery.
• Should be able to carry out his/her responsibilities with little supervision.
• Be a good planner and time manager.
• Above average negotiator.
• Telephone etiquette and Professionalism.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner. 
• Ability to effectively and cooperatively work with management
• Clear criminal record