Courier Operations Manager - Cape Town at Bolt

Your daily adventures will include:

1. Launch and manage courier operations in the market.
2. Hire, train and lead a team dedicated to courier operations to ensure we have good relationships with couriers and fleet partners (if applicable).
3. Create, improve and scale courier operations processes.
4. Manage the onboarding process of couriers to ensure service levels are met.
5. Monitor, improve and optimise key delivery metrics to increase efficiency and ensure a great experience for our users couriers and partners (groceries & restaurants).
6. Scale courier operations to new cities in the country.
7. Work closely with the Country Manager, operations teams and HQ functions to develop local strategy and implement global initiatives.
8. Solve blockers such as forecasting supply and lead the team by example - be confident to roll your sleeves and get things done.
9. Build complex financial and operational models focussed on optimising each component of deliveries.

We are looking for:

• BS degree in Business Administration or related field.
• 3+ years of previous relevant experience in operations, sales operations, consultancy or analytics.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
• Be an owner and proactively find solutions to business problems.
• You are organised. You deliver stuff on time & handle stress well.
• You are social. You can easily network with people of all backgrounds.
• Excellent communication & written skills in English.

Why you’ll love it here:

• Your daily duties will have a meaningful impact on millions of people all over the world.
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!