Credit Associate at Mr Price Group

Key Responsibilities:       

• Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance.
• Actively strive for quick complaint resolution and the avoidance of escalation of issues.
• Offer customers an exemplary and timely service.
• Effectively serve multiple customers, discover their needs, and make recommendations to generate sales.
• Build and maintain internal and external customer satisfaction.
• Provide comprehensive follow-up, often going between customer and suppliers to resolve issues, and tailor resolutions to meet customer needs.
• Promote and/or market credit to customers.
• Efficiently drive credit applications in store.
• Successfully meet and/or exceed monthly credit targets efficiently.
• Promote and/or market credit to customers’ personalized product.
• Achieve and/or exceed daily sales goal by cross selling and promoting additional products and services,
• Assisting customers to complete credit applications utilizing iPads
• Maintain working knowledge of store’s policies and procedures.
• Maintain knowledge of current sales, sales promotions and campaign related requirements.
• Efficiently perform department tasks including creating displays and processing transactions.
• Assist store managers/associates to identify and resolve issues in the store.
• Maintains high level of personal integrity (e.g., practices and policies, work, high levels of attendance and personal appearance, schedule, accurate timekeeping records, etc.).
• Build and maintain strong customer relationships to ensure leads, future business and maximum productivity.
• Provide accurate product information to all customers when needed.
• Enhance product knowledge utilising resources available.
• Maintain updated knowledge on all product related concepts.
• Ensure increased customer engagement by providing appropriate advice to customers.
• Provide effective communication and presentation to customers.   

Requirements:   

• Grade 12 qualification essential
• A minimum of 1 years’ experience in a similar role
• Selling skills essential
• Sales experience in the retail industry
• General administrative skills
• Knowledge of merchandising and stock management
• Customer service orientation and focus