Credit Control Team Leader at BHBW South Africa Proprietary Limited

Key Performance Areas

• Maximise collections by monitoring and reporting on all overdue amounts and queries and report the same to the National Credit Manager
• Follow up with controllers on unresolved aged queries and escalate to the National Credit Manager
• Reduce Days Sales Outstanding through overseeing accurate payment allocation and clearing of the debtors ledger
• Reduce bad debt by negotiating on payment arrangements and drawing up of Acknowledgement of debt
• Ensure paperwork is prepared for handover when legal action is required and manage all pre-legal to legal accounts reporting
• Assist team with problematic accounts by monitoring and reporting on the debtors’ book for all active accounts
• Monitor and report on the credit control activities and performances
• Maintain good relationship between internal stakeholders (Debtors, Sales, and Operations)
• Follow up on non-compliance - resolve through direct interaction with customers, Sales Managers, and relevant departments
• Assist the National Credit manager with monthly management reports
• Support credit controllers daily and train new team members
• Identify and recommend areas / ways to improve processes
• Credit Controller relief, full function, during leave periods
• Improve customer experience

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• Minimum 5 years full function credit control experience
• Proven experience of collections with exposure to high volume queries

Competencies

• Attention to detail
• Good communication skills
• Interpersonal skills
• Teamwork
• Problem-solving ability
• MS Office (Excellent Excel knowledge).
• Knowledge of SAP advantageous.
• Knowledge of financial processes, policies, procedures, and systems.
• Analytical skills
• Risk Management skills
• Reporting writing skills
• Negotiation skills
• Ability to work under pressure and is deadline driven.