Credit Controller, Accounts Receivable at DSV

MAIN PURPOSE OF THE ROLE

• To maintain a good credit book and collections according to company Standard

Tertiary Qualification(s) - Advantage

• Completed or currently studying B.Com Accounting or Bcom or Financial Accounting degree/diploma or Credit Management 3

Additional Computer Skills

Computer Literacy Level - intermediate

• MS Office
• Solid experience on MS Office Software (Outlook, Excel, Word)
• Working experience on an ERP System (SAP, and CargoWise1 preferred)

Job-related Requirements

• minimum of 2 years experience in a Credit Controller role
• Experience in working on large book values
• Experience in working in a highly process driven environment.

Essential Duties: Responsible for the overall Cash Collection

• Process Driven
• Full Understanding of the end-to-end business processes underlying the accounts receivable function.
• Must take ownership of responsibilities, processes, situations and resources
• Must be able to drive correct behavior and organizational compliance
• Proven problem-solving skills with the ability to
• Identify root causes
• Effectively apply the process of elimination
• Take appropriate steps for short term resolution
• Offer effective Medium to long-term skills

Electives

• Integration experience of Finance operation or Shared Services Centre environment an advantage
• SAP and/or CargoWise1
• Financial Management Diploma

DUTIES & RESPONSIBILITIES

• Make sure that the Credit Policy is enforced within the organization
• Perform daily Cash Collection calls and ensure the dunning process is fully implemented
• Ensure that debts are paid in timely manner
• Meet Cash and Overdue Targets set within the company
• Chase overdue invoices by telephone, emails and / or dunning letters within the agreed timescale
• Escalate the overdue balances as per the credit policy
• Maintain accurate record of all dunning interactions made to clients (and internal stakeholders)
• Regular contact with customers to ensure all debts are managed as necessary
• Identify, record and co-ordinate the resolution of any query raised by customers. There must be close liaison between the Credit Controller and the relevant Operational/Sales Department to ensure that queries are resolved smoothly and in due time
• Respond Promptly and completely to both customers and internal queries
• Ensure that all payment transactions are compliant to company’s policy
• Identify payment patterns and propose actions to advert indebtness
• Monitor Credit limits and escalate
• Send out monthly Statements of Accounts/Invoices to customers as per agreed timeline
• Advise of Potential write-off on irrecoverable receivables

Perform other duties as assigned by department manager

• Professional
• Deadline Driven
• Team Player
• Attention to detail
• Confident
• Levelheaded
• Punctuality
• Organized
• Time Management