Credit Controller: Commercial (Pretoria) at City Property Administration (Pty) Ltd

Description

• The purpose of the role is to manage arrears effectively.

Managing tenant accounts.

• Follow up and collect all outstanding monies from current and ex-tenants who are in arrears.
• Negotiate payment arrangements.
• Provide statements to relevant parties when required.
• View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
• Provide feedback on arrears as required.
• Ensure that all files handed over to Legal are accurate and complete.
• Resolving tenant queries (e.g. account reconciliation, assessment rates, utilities etc.)

Administrative duties.

• Ensure that the credit control policies and procedures are complied with.
• Sign an MOU with all tenants for which payment arrangements are made.
• Send out the appropriate default letters.
• Blacklist all tenants as per company policy.
• Update the notes on the arrears report daily.
• Ensure that all instructions are issued are accurate, complete, and authorised in terms of the SODA timeously where adjustments to tenant accounts are to be made.
• Update and correct tenant information as required.
• Reconcile credit balance accounts to make sure that they are correct.
• Check the rent-roll reconciliation report monthly.
• Attend to tenant CRM cases timeously & effectively.
• Communicate on a regular basis with the Property Manager regarding problematic tenants.

Working conditions:

• Office Based. 

Requirements
Qualifications & Experience:

• Matric qualification required with accounting as a subject required.
• Up to 2 years credit control experience required.

Skills & Knowledge Required:

• Basic knowledge of MDA preferred.
• Basic Accounting knowledge.
• Understanding of account reconciliations.

MS Office:

• MS Word – Basic
• MS Excel – Basic
• MS Outlook – Basic
• Good communication skills, literacy, and proficiency in English.
• Good telephone etiquette.  

Personal Attributes:

• Problem solving – find solutions, where required.
• Reality testing – be objective; see things as they really are.
• Impulse control – resist or delay impulse to act.
• Flexibility – adapting emotions, thoughts, and behaviors.
• Stress tolerance – coping with stressful situation.
• Interpersonal relationships – building mutually beneficial relationships.
• Empathy – understanding & appreciating how others feel.
• Independence – be self-directed.
• Assertiveness – be non-offensive.
• Self-assured – be self-assured and at ease with people in all types of situations.
• Persuasion – negotiating, selling, influencing, and attempting to persuade people or trying to change the point of view of others.
• Persistence – seeing tasks to completion, not giving up, dislike leaving things unfinished.
• Rule following – adhere to rules and strictly follow work regulations.
• Attention to detail – focus on details, strive for perfection and be well organised.