Credit Controller – Ebilling – Finance Department - Johannesburg, South Africa at Bowmans (Law Firm)

Purpose:

• Responsible for the management of the debtors’ book through collection of debt, minimizing bad debt, optimizing cash flow and management of Ebilling portals.

Experience and Qualifications:

• Senior certificate essential
• Credit management course preferable
• 3 to 5 years’ experience in a similar role in a professional services environment.

Key Accountabilities

Debtors Collections:

• Timely and effective collection of all client payments.
• Negotiate, implement and monitor re-payment plans within agreed mandates or as approved by attorneys/finance management.
• Allocation of daily receipts, investigate and resolve misallocations/unallocations
• Maintain a high and consistent individual agreed collection target.
• Monitor bad debts and identify clients for possible legal action. Present to fee earners for authorization and follow-up action.
• Supporting partners by managing all aspects of billing for assigned clients and matter.
• Reviewing matter set up and providing reporting for budgets, alternate fee arrangements and accrual request.
• Submitting new timekeeper approvals for ebilling clients and contacting clients regarding new matters.
• Reviewing cost entries for compliance and making Partners aware of any issues.
• Monitoring of e-billed submissions and assisting with resolution of any rejections.
• Monthly Upload of statements and invoices on the ebilling portals. (This must be done according to client specification)
• Manage the entire ebilling process.

Client Engagement:   

• Establish good relationships with clients
• Identify, investigate and resolve queries relating to outstanding invoices/ accounts.
• Maintain the highest level of confidentiality on client matters.
• Maintain a thorough knowledge of client terms and discount arrangements.

Relationship Building:

• Develop and maintain relationships with all levels of staff as a trusted resource.
• Maintain strong working relationships with and have open and transparent communication between all members of the team
• Demonstrate solid judgement and diplomacy when executing partner request.

General Administration:

• Provides accurate information to relevant stakeholders upon request (cash flow forecast, billing updates, recons, etc.)
• Share Billing guidelines with secretaries and Fee earners to ensure compliance.
• Support and assist internal stakeholders with client related queries
• Support partners on ebilling issues.

Competencies:

• Attention to Detail
• Interactive Communication
• Problem Solving
• Resilience
• Self Confidence
• Records and Information Management
• Advanced Excel.