Credit Controller at Vox Telecom

Market related - Market related

• The purpose of this position is to positively impact cash flow and working capital by ensuring that the achievement of customer collection targets, essential to the profitability of the company are met.

Job description includes, but not limited to : -

• Daily management of debts and collections – effective, systematic and prompt follow up of outstanding debt
• Debtor account reconciliations – rectifying of previously mishandled accounts
• Convert cash paying accounts to debit order thereby improving cash flow
• Attend to all customer queries – internal staff & external clients by providing accurate advice on billing queries
• Submit credit requests to Collections/Credit Control Manager for approval
• Report to management on outstanding issues and inform them early of potential debtors problems
• Prepare suspension notices and final demands for approval and signature by Collections/Credit Control Manager
• Co-ordinate & request authorisation from Collections/Credit Control Manager for suspension of arrear unpaid accounts
• Record all account activity ie. Client contact, inter-departmental inter-action etc
• In the event of bad debt, collate all relevant documentation for account hand over for legal recovery

Mimimum Requirements

• Grade 12
• Diploma in Business management or related
• 2 years working experience as a credit controller
• 2 – 3 years bookkeeping/debt collection experience
• Computer literate – Outlook, Word, Excel – be able to perform basic to intermediate excel functions

Skills, Competencies & Attributes

• Excellent communication skills (Verbal and written)
• Strong negotiation skills
• Highly organized
• Excellent problem-solving ability
• Strong time-management skills
• Ability to work as part of the team