Credit Manager at Tiger Brands

Job Description
THE JOB AT A GLANCE:

• We are seeking a highly skilled and experienced Credit Manager to join our FSSC Accounts Receivable team. The successful candidate will be responsible for overseeing the credit granting process, ensuring the timely collection of outstanding payments, and managing the credit risk of the company for managing a sub-portfolio of customers and two teams. The incumbent will also be responsible for preparing and submitting required reports and ensure sustainable motivation and talent development within the team.  You will build and maintain relationships with key internal- and external stakeholders as well as liaise with external- and internal auditors to ensure efficient implementation and consistent, continues application of internal controls and also assist with supplying the requested information and feedback.

Responsibilities

WHAT YOU WILL DO

• Manage Credit Department by reviewing work, providing adequate support and guidance and efficient allocation of resources and workload.
• Establish and maintain strong relationships with Internal and External stakeholders
• Ensure timely submission of accurate and complete reports required.
• Set credit limits and terms for new and existing customers.
• Monitor outstanding debts and ensure timely collections.
• Develop and implement strategies to minimize bad debt.
• Work with the collections team to follow up on overdue accounts.
• Negotiate payment plans with customers when necessary.
• Ensure compliance with financial regulations and company policies.
• Monitor economic and market trends that may impact credit risk.
• Conduct regular audits to assess credit processes and mitigate fraud risks.
• Prepare credit risk reports and present findings to senior management.
• Analyse customer payment patterns and adjust credit policies accordingly.
• Track key credit metrics such as Days Sales Outstanding (DSO) and bad debt ratio.
• Handle escalated credit disputes or customer concerns professionally.

WHAT YOU WILL BE MEASURED ON

• Evaluate the creditworthiness of potential customers
• Monitor and manage the accounts receivable portfolio, including but not limited to
• Achievement of accounts paid on or before due date
• Account queries resolved within 60 days and limited accounts on hold
• Develop and implement credit policies and procedures and monitor compliance thereof
• Collaborate with other departments to optimize the credit process
• Prepare regular reports on credit and collection activities and submissions thereof on/before set deadlines
• Ensure zero balances in 90+ days
• Maintain age analysis hygiene
• Ensure no overtrading
• Achieve zero bad debt write-offs Effective and Efficient claims management
• Improvement of the working capital ratio
• Accomplishment of Personal Development Plan Goals/objectives and conducting Individual Performance Appraisals for the team.
• Achievement of satisfied customers by ensuring excellent service and engaging in personal direct contact and regular meetings with customers Avoid/limit audit findings
• Improvement of the working capital ratio
• Accomplishment of Personal Development Plan Goals/objectives and conducting Individual Performance Appraisals for the team
• Achievement of satisfied customers by ensuring excellent service and engaging in personal direct contact and regular meetings with customers
• Avoid/limit audit findings

Qualifications
WHAT YOU’LL BRING TO THE TABLE

Key attributes and competencies

• Financial Degree/Credit management diploma or equivalent
• Strong Communication and interpersonal skills
• Strong Leadership skills
• Strong Coaching and Mentoring skills
• Relevant Finance background

Experience

• 10 years Credit Risk experience in FMCG environment
• 5 years’ proven experience as a Credit Manager 
• Strong understanding of credit and collection principles
• Proficiency in financial and accounting software
• Excellent analytical and decision-making skills
• Ability to work under pressure and meet deadlines