MiWay is a licenced short-term insurer and financial services provider, offering customers a range of non-life insurance products including motor, household, Read more about this company
What will make you successful in this role?
Minimum Qualification Required
- Grade 12/Standard 10/NQF4
- Relevant tertiary qualification (beneficial)
Minimum Experience
- Minimum 3 years’ experience in a customer-facing role within the Short-Term Insurance industry. OR
- Minimum 2 years direct experience handling escalated complaints, disputes, or complex claims/underwriting queries.
- Claims experience would be advantageous.
Role and responsibilities
- Act as the primary point of contact for customers with complaints or complex queries.
- Take ownership of customer complaints from initial receipt, manage customer expectations and hand hold the process until a resolution has been reached.
- Investigate and resolve customer concerns promptly and professionally.
- Collaborate and liaise with internal teams (Claims, Client Services, Sales) to ensure timeous feedback and effective solutions.
- Accurate capturing of all complaints and queries on system
- Document all interactions and resolutions on system.
- Ensure adherence to internal SLAs and regulatory timelines.
- Provide feedback to improve processes and reduce recurring issues.
- Maintain high levels of customer satisfaction.
- Ensure all resolutions and customer interactions strictly comply with South African regulatory frameworks, including the Financial Advisory and Intermediary Services Act (FAIS), the Protection of Personal Information Act (POPIA), and relevant consumer protection legislation.
The successful candidate will demonstrate a unique blend of analytical rigor and customer empathy
- Excellent verbal and written communication.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- Attention to detail.
- Time management and multitasking skills.
- Customer-focused mindset and interpersonal skills
- Identify trends in customer complaints and provide actionable insights and recommendations to management for process, policy, or product improvements to mitigate future risk.
- Ability to work effectively across functional teams to achieve a common customer outcome.
- Capacity to manage difficult customer interactions while maintaining professional composure and customer-centricity.
Knowledge and Skills
- Customer Service
- Reporting and Administration
- Quality, compliance and accreditation
- Business processes
- Services knowledge
Personal Attributes
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Drives results - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently
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What will you do?
- Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.
What will make you successful in this role?
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
Minimum Experience
- Minimum 12 months Call Centre and administrative experience
- Minimum 12 months in the STI environment and client services experience
- RE5 will be an added advantage
Deliverables include, but will not be limited to
- Quality orientated and organized
- Self-disciplined and Self-motivated
- Analytical and desire to excel.
- Active listening skills
- Problem-solving skills and solution-oriented
- Excellent administrative skills
- Good communication skills (verbal and written)
- Able to work flexible hours
- Customer focused.
- Results and Target driven
- Teamwork and Professionalism
- Flexibility
- Ability to multi-task and cope with pressure
- Excellent attendance record
Competencies Required
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
Personal Attributes
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently
- Drives results - Contributing dependently
go to method of application »
What will make you successful in this role?
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- Relevant FAIS and RE qualification
Minimum Experience
- At least 2 years of experience in call centre STI personal lines
- Personal lines retention experience will be advantageous
Deliverables include, but will not be limited to
- Motivation from your team manager.
- Grade 12/ Standard 10/ NQF 4
- RE 5
- FAIS Fit and proper or more than 2 years under supervision period left
- Analytical
- Excellent product Knowledge of MiWay’s Products
- Broad knowledge of MiWay as a company and what the differentiators to the industry are.
- A good attendance record is a must
- Great performance track record on your measures
- Flexible
- Tenacity to retain clients
- Great negotiation skills
- Good knowledge of the Industry and competitors will be an advantage
- Excellent Verbal and communication skills
- Self-motivated
- Ability to Multitask
Competencies Required
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
- Personal Attributes
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently
- Drives results - Contributing dependently
go to method of application »
What will you do?
- Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked. This role is critical in maintaining efficiency and driving customer satisfaction through effective coordination and follow-up. Performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked. This role involves loading dealership leads (both PL and BI), assisting with lead allocation, and handling rework leads while managing timely follow-ups
Minimum Qualification and Experience
Qualification
- Grade 12/Standard 10/ NQF 4
- RE5 Certificate (As per DOFA date)
- Fully FAIS Accredited (As per DOFA date)
Minimum Experience
- Minimum 2 years sales experience in a Call Centre Environment.
- Short-Term insurance experience would be advantageous.
Knowledge and Skills
- Record keeping; filing and maintenance of databases
- Data Collection and processing of transactions
- Reporting and Administration
- Quality; compliance and accreditation
- Business Process
- Services knowledge
Personal Attributes
- Communicates effectively - Contributing dependently
- Demonstrates self-awareness - Contributing dependently
- Plans and aligns - Contributing dependently
- Optimises work processes - Contributing dependently
Core Competencies
- Being resilient - Contributing dependently
- Collaborates - Contributing dependently
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Drives results - Contributing dependently
go to method of application »
Role Purpose
- The Corporate Legal Specialist will provide expert legal support to Miway across corporate, regulatory, and commercial matters. The role ensures legal risk mitigation and compliance with applicable laws and regulations and supports strategic business objectives by delivering pragmatic, business focused legal advice.
Key Responsibilities (What will you do?)
- Draft, review and negotiate complex commercial agreements and documentation.
- Provide legal opinions and advice across Miway, including proactive risk management advice.
- Review and approve marketing material, campaigns and digital workflows.
- Support procurement with risk aligned contract terms.
- Advise on claims, underwriting and product development from a legal perspective.
- Draft, review and update policy wording to align with evolving requirements.
- Conduct legal due diligence on transactions.
- Monitor and interpret changes in laws affecting insurance sector and advise on risk mitigation.
- Maintenance of the intellectual property portfolio.
- Maintain legal records.
- Support and liaison with external counsel on non-subrogated litigation matters.
- Resolve legal issues quickly and effectively.
- Understand business needs and deliver timely legal solutions.
- Build strong relationships with internal and external stakeholders.
Qualifications and Experience
- Bachelor of Laws (LLB) (essential)
- Admitted attorney (essential)
- Minimum 5 years post-admission experience in corporate and commercial law (essential)
- Experience in insurance industry (essential)
- Experience with marketing and advertising (preferred)
- Experience with regulatory agreements (preferred)
Skills and Competencies
- Excellent attention to detail and analytical thinking
- Strong negotiation and drafting abilities
- Ability to balance legal risk with commercial objectives
- Effective communication and stakeholder engagement skills
- Ability to work independently and lead projects
- High level of integrity and professionalism
Key Attributes
- Collaborative team player
- Resilient and adaptable in a fast-paced environment
- Business oriented mindset
Knowledge and Skills
- Risk Management
- Compliance and legal projects management
- Legal advice and documentation reviews
- Documentation reviews
- Personal Attributes
- Business insight - Contributing through others
- Builds networks - Contributing through others
- Manages complexity - Contributing through others
- Persuades - Contributing through others
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Being resilient - Contributing through others
- Collaborates - Contributing through others
- Drives results - Contributing through others
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
go to method of application »
What will you do?
- We are looking for a very strong candidate to join our Broker Client Services team. You need to be passionate about people, display professionalism in dealing with clients and Brokers. You will be attending to incoming queries either telephonic or via email from both Brokers and Broker Clients and doing underwriting if requested by the client or broker client.
Minimum Qualification Required
- Regulatory Exam (RE 5)
- Matric / NQF 4
- Full FAIS Credits
Minimum Experience
- Minimum 3 years Inbound call centre and broker experience.
- Minimum 3 years short term insurance in our industry.
Deliverables include, but will not be limited to
- Sales & Revenue Generation
- New Policy Sales – Building rapport with, and assisting brokers with quotes, and underwriting policies.
- Lead Conversion – Effectively follow up on leads, qualify prospects, and close deals.
- Upselling & Cross-Selling – Offer additional coverage or bundled policies to maximize customer value.
- Meeting & Exceeding Sales Targets – Achieve individual and team sales quotas and KPIs.
Customer Engagement
- Needs Analysis – Assess customer needs to recommend suitable insurance solutions.
- Follow-Ups & Callbacks – Proactively follow up with potential brokers/customers who have expressed interest.
- Handling Objections – Overcome objections and concerns to close policies effectively.
Compliance & Accuracy
- Regulatory Adherence – Ensure sales processes comply with insurance industry regulations and company policies.
- Quality Assurance – Maintain high call quality and adhere to call scripts and sales guidelines.
Competencies Required
- Self-disciplined
- Self-motivated
- Problem solving skills and solution oriented
- Presentable
- Attention to detail with Active listening skills
- Able to work flexible hours
- Broker/Customer focused
- Results oriented
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
- Personal Attributes
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently
- Drives results - Contributing dependently
Method of Application
Use the link(s) below to apply on company website.
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