Retention Specialist at MiWay Insurance Limited

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Relevant FAIS and RE qualification

Minimum Experience

• At least 2 years of experience in call centre STI personal lines
• Personal lines retention experience will be advantageous

Deliverables include, but will not be limited to

• Motivation from your team manager.
• Grade 12/ Standard 10/ NQF 4
• RE 5
• FAIS Fit and proper or more than 2 years under supervision period left
• Analytical
• Excellent product Knowledge of MiWay’s Products
• Broad knowledge of MiWay as a company and what the differentiators to the industry are.
• A good attendance record is a must
• Great performance track record on your measures
• Flexible
• Tenacity to retain clients
• Great negotiation skills
• Good knowledge of the Industry and competitors will be an advantage
• Excellent Verbal and communication skills
• Self-motivated
• Ability to Multitask

Competencies Required

• Computer literacy

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation
• Personal Attributes
• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently
• Drives results - Contributing dependently