Intern: Affiliates at MiWay Insurance Limited

What will you do?

• Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked. This role is critical in maintaining efficiency and driving customer satisfaction through effective coordination and follow-up. Performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked.  This role involves loading dealership leads (both PL and BI), assisting with lead allocation, and handling rework leads while managing timely follow-ups

Minimum Qualification and Experience

Qualification

• Grade 12/Standard 10/ NQF 4 
• RE5 Certificate (As per DOFA date)
• Fully FAIS Accredited (As per DOFA date)  

Minimum Experience

• Minimum 2 years sales experience in a Call Centre Environment.
• Short-Term insurance experience would be advantageous. 

Knowledge and Skills

• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge

Personal Attributes

• Communicates effectively - Contributing dependently
• Demonstrates self-awareness - Contributing dependently
• Plans and aligns - Contributing dependently
• Optimises work processes - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently