Credit Negotiations Coordinator at Intelligent Debt Management

Key responsibilities:
 Providing the best financial position for our clients by:

•   Successfully negotiating with credit providers on all Debt Counselling eligible accounts.
•   Providing solutions and advice to clients’ financial problems, specifically with regards to assets and accounts not eligible for Debt Counselling.
•  Efficiently managing the life cycle of the client from when you accept the client in your pipeline through to assigning the client to legal.
•  Providing the client with financial protection on their debt with the help of Credit Insurance.
•   Providing the client with financial security on their income and household expenses with the help of Life Cover Insurance.
•     Ensuring time from Accepted to Assigned to legal is within standard company and industry SLA's

Act as an intermediary between credit providers and clients

• Delivering high client satisfaction to all stakeholders by:
• Ensuring the client experience is of highest quality whilst the client is with you.
• Supporting both client and credit provider throughout the negotiations process.
• Establishing, building and maintaining effective relationships with credit providers and internal stakeholders.
• Ensuring work done is done with precision and high quality.
• Effectively manage workload.

Key competencies

• Positive attitude
• Good time management skills
• Resilient
• Ability to problem solve
• Agile independent thinker
• Ability to sell
• Organisational skills
• Conflict management skills
• Excellent communication
• Fast learner
• Attention to detail
• Ability to build relationships
• Strong sense of ethics and discipline "Doing the right thing"
• Goal driven

Requirements

• Must have completed a Degree/National diploma in either Finance / BAdmin / Science / Law
• Must live IDM's values
• Must be confident and well spoken
• Must be client centric
• Exposure to insurance industry – advantageous
• Exposure to sales industry - advantageous