CRM Architect II at Capitec Bank

About the role

• As a CRM Architect, you will play a vital role in shaping and optimizing client engagement throughout the entire lifecycle.
• Leveraging your expertise in data, systems, and client engagement practices, you will support, track, and develop impactful programmes, campaigns, and prompts.
• You'll also conceptualize, design, and implement foundational CRM solutions tailored to specific communication strategies and business requirements.
• This role offers an opportunity to drive meaningful connections and deliver measurable improvements in client relationship management.

Experience

Minimum:

• 3+ yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• Operating in an environment practicing Agile methodology.

Ideal:

• 3+ years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• 3+ years program or business engineering experience project experience.

Qualifications

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Similar

Qualifications (Ideal or Preferred)

A relevant qualification

Knowledge

• Salesforce Marketing Cloud (or similar CRM system)
• Salesforce CRM (or similar CRM system)
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• Agile methodology

Ideal:

• CX or CE Journey mapping
• Technical CRM program building
• AI modelling
• Digital channel development and integration

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills