Customer Administrator at RCL Foods

Job Description    

• Siqalo Foods is seeking a Customer Administrator to join their Spreads Division. The role will be based in JHB and report to the Customer Excellence Service Controller.The Customer Administrator will business partner with the customer development account team, providing order management  & supply chain specialist expertise while resolving operational exceptions & issues. 

Minimum Requirements    

• National Diploma or studying towards a diploma/degree in Supply chain or finance

Duties & Responsibilities    

• Customer relationship management
• Optimise service through analysis of losses, driving improvements and collaboration with the Customer, Customer accounts team as well as the broader supply chain team
• Engage Siqalo SC Teams to ensure stock availability and Maximize order acceptance
• Ensure Data Integrity of orders being placed via Customer ordering tools
• Proactive management of order transmission deadlines
• Ensure alignment of Customer Forecast to that of Siqalo Operational Forecast
• Exception handling and resolution through collaboration
• Ensure accuracy of regional forecast to ensure stock availability when and where needed
• Reporting and analysis of customer data to drive service and efficiencies
• Monitor KPI trends

Deadline:2nd September,2025