Customer Analyst: Food Service at Tiger Brands

• You provide support to Sales team through data analysis, collating feedback and providing insights that enable effective decision making. You are a functional expert on all external and internal databases, systems and tools.
• You are responsible for evaluating and predicting sales trends in order to help promotional strategies using sales prediction software, drawing up detailed sales reports, and making informed suggestions for how to improve company profitability.

WHAT YOU WILL DO:

• Collect data from sales reports for analysis.​
• Develop methods and strategies for assessing large amounts of data. ​
• Closely study past sales data to determine trends in productivity.​
• Examine Business Unit budget​
• Support the Assistant Customer Marketing Manager: Insights & Innovation with conducting research into competitive companies and the surrounding market.​
• Support the Assistant Customer Marketing Manager: Insights & Innovation to study shopping and purchase trends of consumer base and target demographic and quantifiable innovative commercial opportunities.​
• Use sales prediction software to determine future trends.​
• Create sales evaluation reports based on collected data.​
• Present sales reports to Customer Managers, Customer Directors, and/or MDs.​
• Suggest adjustments and revisions to promotional strategies to improve sales and profitability.​
• Provide suggestions for budget rearrangement and re-allocation of funds to save money.​
• Attend and participates in sales strategy meetings.​
• Lead informational sessions for staff to explain sales trends and new marketing strategies.​
• Assist in implementing budget and marketing changes and evaluates results.​
• Draw up reports of improvements or lack thereof in the wake of company restructuring.​
• Assist in managing and controlling of category gross margins, sales performance and overall category profitability

WHAT YOU WILL BRING TO THE TABLE:

Competencies​

• Speaks confidently and articulately in front of a group.​
• Possesses strong math skills.​
• Demonstrate the ability to think both analytically and creatively.​
• Possesses strong problem-solving skills.​
• Communicates clearly and effectively.​
• Pays close attention to detail.​
• Manages time efficiently.​
• Works well with a team.​
• Can translate financial and mathematical jargon into layman’s terms for explanatory purposes.​

Experience​

• 2-4 years of Sales Analysis experience​
• Post matric qualification in Business Management/Business Administration​
• Demonstrate proficiency in the use of sales software and customer data tools (Smart Shopper, Dunhumby, Nielsens, Shoprite B2B, Spar Insights, MicroStrategy, DataOrbis)​
• Possess knowledge of the food service industry.​
• Exhibit ability to use Microsoft Word, Advanced Excel, Outlook, and PowerPoint.​
• Speak confidently and articulately in front of a group.

End Date: November 26, 2025