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  • Posted: Aug 27, 2021
    Deadline: Not specified
  • Impact is transforming the way enterprises manage and optimize all types of partnerships. Our Partnership CloudTM is an integrated end-to-end solution for managing an enterprises partnerships across the entire partner lifecycle to activate rapid growth through the emerging Partnership Economy.Impact was founded in 2008 by a team of Internet marketing and ...
    Read more about this company


    Customer Analytics Specialist

    Your Role at Impact:

    As a Customer Analytics Specialist, you will be at the forefront of our evolving customer-driven culture by leading the design and execution of customer analysis, reporting and analytical models used to enhance decision making across the strategy, success and partnership functions.

    What You'll Do:

    • Monitor existing KPI metrics, developing new metrics, identity correlations and root causes

    • Ensure the completion of regular audits to ensure complete and accurate reporting of data/metrics

    • Support monthly, quarterly, annual planning activities including QBR packages

    • Help with the development of a framework for an automated communication sequence to optimize CS resources and long term retention of SMB customers.

    • Develop programs, methodologies, and reports for analyzing and presenting data

    • Have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally

    • Have strong communication and project management skills, enabling you to work with key business stakeholders to understand business requirements and shape analytical deliverables.

    What You Have:

    • 2+ years of customer or business analytics experience in the IT or software sectors

    • Tertiary qualification in Business, Commerce or related studies

    • Excellent Excel and Google Sheets skills

    • Excellent analytical and strategic thinking skills

    • Excellent written and verbal communication skills

    • Ability to work as part of a team

    • Ability to build collaborative relationships

    • Ability to identify and seek required information

    • Attention to detail


    • Unlimited PTO policy

      • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

    • Training & Development

      • Learning the advanced partnership automation products

    • Medical Aid and Provident Fund 

      • Group schemes with Discovery & Bonitas for medical aid

      • Group scheme with Momentum for provident fund

    • Stock Options

      • 4-year vesting schedule pending Board approval

    • Internet Allowance

    • Flexible work hours

    • Casual work environment

    Method of Application

    Interested and qualified? Go to Impact on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Impact Back To Home

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