Customer Analytics Specialist at Impact

Your Role at Impact:

As a Customer Analytics Specialist, you will be at the forefront of our evolving customer-driven culture by leading the design and execution of customer analysis, reporting and analytical models used to enhance decision making across the strategy, success and partnership functions.

What You'll Do:

• Monitor existing KPI metrics, developing new metrics, identity correlations and root causes

• Ensure the completion of regular audits to ensure complete and accurate reporting of data/metrics

• Support monthly, quarterly, annual planning activities including QBR packages

• Help with the development of a framework for an automated communication sequence to optimize CS resources and long term retention of SMB customers.

• Develop programs, methodologies, and reports for analyzing and presenting data

• Have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally

• Have strong communication and project management skills, enabling you to work with key business stakeholders to understand business requirements and shape analytical deliverables.

What You Have:

• 2+ years of customer or business analytics experience in the IT or software sectors

• Tertiary qualification in Business, Commerce or related studies

• Excellent Excel and Google Sheets skills

• Excellent analytical and strategic thinking skills

• Excellent written and verbal communication skills

• Ability to work as part of a team

• Ability to build collaborative relationships

• Ability to identify and seek required information

• Attention to detail

Benefits/Perks:

• Unlimited PTO policy

  • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development

  • Learning the advanced partnership automation products

• Medical Aid and Provident Fund 

  • Group schemes with Discovery & Bonitas for medical aid

  • Group scheme with Momentum for provident fund

• Stock Options

  • 4-year vesting schedule pending Board approval

• Internet Allowance

• Flexible work hours

• Casual work environment