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Impact is transforming the way enterprises manage and optimize all types of partnerships. Our Partnership CloudTM is an integrated end-to-end solution for managing an enterprises partnerships across the entire partner lifecycle to activate rapid growth through the emerging Partnership Economy.Impact was founded in 2008 by a team of Internet marketing and ...
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Your Role at Impact:
As a Customer Analytics Specialist, you will be at the forefront of our evolving customer-driven culture by leading the design and execution of customer analysis, reporting and analytical models used to enhance decision making across the strategy, success and partnership functions.
What You'll Do:
Monitor existing KPI metrics, developing new metrics, identity correlations and root causes
Ensure the completion of regular audits to ensure complete and accurate reporting of data/metrics
Support monthly, quarterly, annual planning activities including QBR packages
Help with the development of a framework for an automated communication sequence to optimize CS resources and long term retention of SMB customers.
Develop programs, methodologies, and reports for analyzing and presenting data
Have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally
Have strong communication and project management skills, enabling you to work with key business stakeholders to understand business requirements and shape analytical deliverables.
What You Have:
2+ years of customer or business analytics experience in the IT or software sectors
Tertiary qualification in Business, Commerce or related studies
Excellent Excel and Google Sheets skills
Excellent analytical and strategic thinking skills
Excellent written and verbal communication skills
Ability to work as part of a team
Ability to build collaborative relationships
Ability to identify and seek required information
Attention to detail
Unlimited PTO policy
Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
Learning the advanced partnership automation products
Medical Aid and Provident Fund
Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund
4-year vesting schedule pending Board approval
Flexible work hours
Casual work environment
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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