Customer and Sales Support - Stellenbosch at Helderberg Personnel

Responsibilities include:

• Provide client support and internal sales assistance
• Service existing clients
• Manage clients' technical and software issues
• Conduct product training for potential, new, and current clients
• Reach out to potential clients (contact requests, call-ins, marketing leads)
• Prepare and follow up on quotations for prospect and current clients
• Arrange and oversee deliveries
• Perform general office administration tasks
• Conduct quality assurance through software testing

Requirements include:

• Hold a Matric qualification
• Fluent in both Afrikaans and English
• Possess effective communication skills, demonstrating patience and a proactive willingness to assist others
• Exhibit a proficient ability to comprehend technical issues and solutions, articulating them clearly to individuals with non-technical backgrounds
• Demonstrate exceptional written and verbal communication skills
• Display excellent interpersonal skills for positive interactions with colleagues and clients
• Adaptable to multitasking based on task priority
• Maintain a comprehensive understanding of the sales process
• Collaborate effectively within a team-oriented work environment
• Possess strong computer literacy with a rapid assimilation of new applications

Beneficial Experience:

• Preferably have experience in a customer support role
• Preferably have an understanding of the agricultural industry
• Preferably living in or around Stellenbosch, Western Cape