Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening.
Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnover of more than €15 billion.
At Leroy Merlin, we believe...
To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.
Main responsibilities
Contribute to the success of the company through excellent customer service
Act as a host/hostess to customers who visit the business premises
Provide information about the products and services of the business through various channels
Resolve customer queries
Advise customers on the various processes in the business
Ensure that customers are satisfied
Manage the cash desk, assist with orders, exchanges and refunds
Manage the business’s loyalty program
Manage goods returned and liaise with the relevant departments
Provide cash back on returned goods
Record all transactions
Ensure minimal customer complaints
Ensure the speed and reliability of service to customers
Ensure compliance with till policies and procedures
Ensure compliance with all internal control procedures
Delivery high level of the various services of the store: welcome point, loyalty card, etc.
Ensure exceptional relationship with our customers
Ensure efficiency in the department to minimise customer waiting time
Ensure all processes enhance the quality of service offered to customers
Requirements
Requirements
The successful candidate should have the following skills, experience and attributes:
Excellent communication skills
Grade 12 / equivalent
Excellent interpersonal relations
Professional, empathetic and friendly
Previous retail merchandising experience
Attention to detail
Excellent interpersonal relations
A team player
Excellent customer service
Self-confident, hardworking and lives by example
Retail Experience will be an advantage
Customer Service experience will be an added advantage
Passion to serve
Friendly, helpful, confident and engaging personality
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