Fresh Openings at Leroy Merlin

Description

Purpose of the role 

• Reporting to the Department Manager/ Admin Supervisor you will be in charge of controlling, animating and improving existent Receiving/Picking/Inventory/Dispatch processes with the LLS Warehouse supply chain teams.
• Stock accuracy, stock  in  respect of the Receiving/Picking/Dispatch  processes will become your new obsession.
• Your role is to support the operations by implementing and developing through the whole LLS strong processes and a culture of performance.
• Excellent relationships with other departments managers and HODs will be the key to succeed in this position.

Main responsibilities 

• Animate, monitor and improve daily stock management processes (permanent inventory, out of stock)
• Assist every department to improve their stock availability
• Defining relevant settings to guarantee constant stock for the impulsive commerce
• Be a player in the development of collective performance.
• Share information and facilitate communication within the team.
• Introduce efficiency, improvement measures
• Develop and update your own skills and knowledge.
• Assume leadership role on behalf of the HOD when the HOD is not available.
• Participate in teamwork to ensure quality service and productivity of the  LLS.
• Ensuring optimal staff is available for delivering excellent customer service to all customers.
• Training and developing of staff members.

Requirements

• The successful candidate should have the following skills, experience and attributes:
• High level of motivation and commitment
• 3 -5 years experience in field of warehousing operations
• Strong Time Management skills
• Excellent communication skills
• Capacity to influence others
• Excellent interpersonal skills.
• A team builder and a team player.
• Excellent customer service
• Self-confident, hardworking and leads by example
• Sense of responsibility.
• Assertive and challenge the status quo.

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Description

• Lead and support a team of sales consultants. 
• Be a player in the development of collective performance. 
• Share information and facilitate communication within the team.
• Develop the team to meet strategic business objectives.
• Manage daily sales and customer relations.
• Build and implement the Business Action Plan of the department.
• Introduce efficiency, improvement measures for an optimal return and stakeholder value.
• Ensure the day-to-day management of the department is to respect the customer promise.
• Coordinate and contribute to the sales activities in store.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Assume leadership role on behalf of the HOD when the HOD is not available.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring optimal staff is available for delivering excellent customer service to all customers.
• Ensuring all stock is priced and displayed correctly.
• Training and developing of staff members.

Requirements

• Grade 12 or NQF 4 equivalent. 
• Relevant tertiary qualifications will be an added advantage.
• Previous retail experience at a junior management level.  
• Excellent interpersonal skills.
• A team builder and a team player.
• Excellent customer service
• Self-confident, hardworking and leads by example.
• Customer-centric.
• Sense of responsibility.
• Analytical. 
• Assertive and challenge status quo.

go to method of application »

Description

• Lead and support a team of sales consultants. 
• Be a player in the development of collective performance. 
• Share information and facilitate communication within the team.
• Develop the team to meet strategic business objectives.
• Manage daily sales and customer relations.
• Build and implement the Business Action Plan of the department.
• Introduce efficiency, improvement measures for an optimal return and stakeholder value.
• Ensure the day-to-day management of the department is to respect the customer promise.
• Coordinate and contribute to the sales activities in store.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Assume leadership role on behalf of the HOD when the HOD is not available.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring optimal staff is available for delivering excellent customer service to all customers.
• Ensuring all stock is priced and displayed correctly.
• Training and developing of staff members.

Requirements

• Grade 12 or NQF 4 equivalent. 
• Relevant tertiary qualifications will be an added advantage.
• Previous retail experience at a junior management level.  
• Excellent interpersonal skills.
• A team builder and a team player.
• Excellent customer service
• Self-confident, hardworking and leads by example.
• Customer-centric.
• Sense of responsibility.
• Analytical. 
• Assertive and challenge status quo.

go to method of application »

Description

Purpose of the role 

• To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.

Main responsibilities 

• Lead and support a team of department managers
• Develop the team to meet strategic business objectives
• Manage full operations of the department 
• Manage daily sales and customer relations
• Identify business growth opportunities (new markets, new products and new services)
• As a member of the management committee, co-create and decide on the strategy to implement
• Participate in cross-disciplinary projects with fellow colleagues
• Design the most cost-effective delivery channels for your department 
• Develop appropriate risk management strategies
• Introduce efficiency, improvement measures for an optimal return and stakeholder value
• Develop customer service improvement strategies
• Get involved in drafting and changing policy to align with changing market conditions

Requirements

• Relevant business degree
• Previous retail experience at a senior management level
• Proven track record in the Retail industry.  
• Ability to work long hours and weekends
• Ability to work as Duty Manager when required, e.g. open and close store
• Excellent interpersonal relations
• A team builder and a team player
• Excellent customer service
• Self-confident, hardworking and lives by example

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Description

Purpose of the role 

• To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.  

Main responsibilities 

• Contribute to the success of the company through excellent customer service
• Act as a host/hostess to customers who visit the business premises
• Provide information about the products and services of the business through various channels 
• Resolve customer queries 
• Advise customers on the various processes in the business
• Ensure that customers are satisfied
• Manage the cash desk, assist with orders, exchanges and refunds
• Manage the business’s loyalty program 
• Manage goods returned and liaise with the relevant departments
• Provide cash back on returned goods
• Record all transactions 
• Ensure minimal customer complaints 
• Ensure the speed and reliability of service to customers
• Ensure compliance with till policies and procedures
• Ensure compliance with all internal control procedures
• Delivery high level of the various services of the store: welcome point, loyalty card, etc.
• Ensure exceptional relationship with our customers
• Ensure efficiency in the department to minimise customer waiting time
• Ensure all processes enhance the quality of service offered to customers

Requirements

Requirements

• The successful candidate should have the following skills, experience and attributes:
• Excellent communication skills
• Grade 12 / equivalent
• Excellent interpersonal relations
• Professional, empathetic and friendly
• Previous retail merchandising experience 
• Attention to detail
• Excellent interpersonal relations
• A team player
• Excellent customer service
• Self-confident, hardworking and lives by example
• Retail Experience will be an advantage
• Customer Service experience will be an added advantage
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Genuine liking to working with people
• Exceptional customer services
• Curious and assumes initiative
• Proficiency in English
• Ability to multi-task