Vacant Jobs at Santam Insurance

What will you do?

• A position as Senior Internal Auditor exists in Group Internal Audit: Santam Corporate Services based in Sandton.
• The incumbent will be responsible for conducting various types of assurance and consulting reviews across the Santam Ltd Group (includes subsidiaries, portfolio managers, underwriting agencies and international partners).
• This will be done in accordance with the annual audit plan approved by Santam’s Audit Committee and conducted in terms of International Standards for the Professional Practice of Internal Audit.
• The role requires someone with strong analytical skills who can apply our risk-based methodology as well as lead multiple audits. 

What will make you successful in this role?

• Perform assurance and consulting reviews at Santam Ltd, its subsidiaries, portfolio managers, underwriting agencies, and international partners. 
• Adherence to the Internal Audit methodology and the International Standards for the Professional Practice of Internal Audit.
• Leading the audit, including in-depth review of the audit team’s work and findings.
• Responsible for audit execution, from planning to report finalisation. 
• Audit planning in terms of assignment objectives, scope of work and budgets.
• Ensure that audit assignments are focused on key risk areas and are performed efficiently and within time and expense budgets.
• Performing risk and control assessments.
• Developing and review of audit procedures to test adequacy and effectiveness of controls.
• Prepare audit findings with thorough root cause analysis and practical recommendations.
• Incorporate the use of data analytics (DA) in the audit lifecycle to create efficiencies in the audit process.
• Compile the draft audit report and engage in discussions with various levels of management which will support the achievement of the Santam Group’s and our business partners strategic and financial objectives.
• Follow up on audit issues raised and provide input into the reports to the audit committee and other relevant risk committees.
• Implementation and improvement of general quality assurance on all audit work.
• Supporting and mentoring junior auditors.
• Building relations with partners. Effective communication with the audit team, audit management and key stakeholders.
• Demonstrate and apply holistic / big picture and forward thinking.
• Supporting a combined assurance model (includes working with external auditors and other assurance providers).
• National and international travelling to Santam offices and partners may be required.

Qualification and Experience

• Internal Audit or equivalent qualification.
• CIA or studying towards CIA.
• 5 to 7 years internal auditing experience.
• Competency in applying data analytics.
• A strong understanding and knowledge of risks and controls.
• Experience in short-term insurance related audits and knowledge of insurance processes would be an advantage.
• Completed articles (external audit) would be an advantage.

Computer literate

• Excel - Advanced
• Word - Intermediate
• ACL - Intermediate
• Teammate

Skills

• Analytical ability and logical reasoning
• Conceptual and innovative thinker
• Understanding of key controls and risk management
• Effective time management
• Interpersonal, communication and networking skills
• Relationship management
• Facilitation skills and ability to influence individuals, groups and teams
• Strong verbal and written communication skills
• Conflict management 
• Problem solving skills
• Planning and organising
• Writing and reporting
• Knowledge sharing
• Ability to work under pressure

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WHAT DOES THE TEAM MANAGER DO?

• The Team Manager role is focused on managing consultants within the contact centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Mentors team and gives constant real-time support in terms of query resolution.

What will make you successful in this role?

• This role is focused on, but not limited to;
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by eliminating waste and looking for continuous improvement
• Ensuring achievement of underwriting and profitability objectives through internal processes.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines to drive and achieve relevant product and service targets
• Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn-around times
• Improve customer satisfaction, experience and insight
• Manage own development to increase own competencies
• Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
• Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience
• Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry
• Manages people related matters i.e. attendance, absence and attrition within the team to ensure service level contributions are met/exceeded
• Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps
• Facilitate and manage change when required in the immediate and bigger team

QUALIFICATIONS AND EXPERIENCE

• National Diploma (min NQF lev 5); or similar.
• Relevant Insurance Related Qualification will be advantageous
• 3-4 years’ experience in an operational environment, preferably within the short-term insurance industry
• A proven track record of 1-2 years people management experience
• Computer Literate (MS Office Packages)

KNOWLEDGE AND SKILLS

• Management of employees in a Hybrid working environment
• Track record of driving service targets in line with quality and compliance requirements
• Management of Team culture and staff morale
• Excellent verbal and written communication skills in business language
• Exceptional Customer Service orientation
• Identify development areas for Coaching
• Strong Negotiation Skills
• Problem Solving
• Time and Priority Management
• Drives Teamwork

PERSONAL ATTRIBUTES

• Directs work
• Decision quality
• Interpersonal savvy
• Plans and aligns
• Resilience/Adaptability
• Learning Agility - continuous development/learning