Customer Based Coordinator at Nestle

• In this role you will be responsible for ensuring optimal customer supply chain performance by driving cross-functional collaboration, managing fill rate and stock health, coordinating vendor forecasting and promotional availability, and optimizing order fulfilment processes. This role is responsible for maintaining high service levels and inventory accuracy across distribution centres and stores, while enabling efficient communication between Massmart and Nestlé to support business continuity and customer satisfaction.
• A day in the life of a Customer Based Coordinator:

Collaboration between Business:

• Compiling and presenting KPI's in weekly vendor sessions
• Communication on business projects that may impact trade (in alignment with CFSC Manager)
• Assisting Merchants with queries on range information, master data and fill rate queries

Fill rate management:

• Weekly communication on reasons and recovery where we have poor fill rates
• Ensuring that the constraint reports are completed and a clear estimated recover time communicated
• Risk notes sent where we have constraints on 1) promotional articles 2) KVI's 3) Seasonal focus articles                                         

Stock health:

DC Stock Health

• Monitoring DC SOH and highlighting risk to the replenishment teams where it exceeds min and max agreed stock levels
• Assist in coordinating with Nestle Commercial Team on the uplifting of aged stock where required

Store Stock Health

•  Monitoring store SOH and highlighting risk to the replenishment teams where it exceeds min and max agreed stock levels                     

Reporting and analysis:

•  Compiling weekly vendor pack on key KPI's, such as service levels, SOH, DSC, ageing stock and fill rates                                    

Fill rate management:

• Weekly communication on reasons and recovery where there is instances of poor fill rates
• Ensuring that the constraint reports are completed and a clear estimated recovery time communicated
• Risk notes sent as above (collaboration between businesses) where there are constraints on 1) promotional articles 2) KVI's and 3) Seasonal Focus articles
• Driving estimated delivery time with their business
• Ensuring all orders are correctly transmitted to vendor.  This may require an Open PO report to be sent.  Only into DC and Direct to store              

Vendor forecasting coordination:

• Sending through monthly vendor forecasts from Massmart to Nestle
• Assistance with seasonal planning forecasts and securing of stock "                                          

Promotional Availability:

• Ensure forecasts that the planners’ shares are shared from Massmart to Nestle
• Highlight where there will be risk on promotional stock timeously
• Risk notes to be shared with the buying, planning and replenishment teams where there are issues
• Communicate low stocks risks at stores with the replenishment teams using the order exception report shared daily.                                  

Co-ordinating customer orders:

• Coordinating the delivery of customer orders from vendor.  This may require prioritization within their business or the arranging of direct to store delivery

Optimization of the supply chain of accounts:

•  Ensuring accurate master data by keeping Massmart up to date on any changes so that their system can be updated
•  Highlight to us if there are concerns around Minimum order quantity or master data
• Assist in driving order efficiency through both chains
• Drive reduction in manual ordering by advising any F&R parameters that need to be adjusted (in collaboration with CFSC Manager"                       

Range of maintenance between both businesses:

• Highlighting where there are articles that need to be discontinued
• Assist by requesting Commercial team to highlight and report on new articles’ performance in the business

What will make you successful?

• Diploma/Degree in Supply Chain or related
• 2 years’ relevant operational experience at market/business level
• Strong Customer Knowledge
• Good understanding of Shared Services
• Skills of relevant SAP order to cash process
• Higher numerate, confidentiality and awareness of competition law
• Experience in dealing with and communicating to customers.