Customer Care Assistant: Customer Care (4 posts available in Cape Winelands/Overberg Region), Ref No. DSD 105/2023 at Western Cape Government

Job Purpose    

• The Department of Social Development, Western Cape Government has opportunities for four (4) competent individuals to provide customer care support. The successful incumbent must be willing to work under pressure and meet deadlines, have a positive attitude and be responsible. These posts are based in Stellenbosch, Breede Valley, Breede River & Cape Agulhas. 

Minimum Requirements    

• Senior Certificate (Grade 12 or equivalent qualification); A minimum of 6 months customer care experience.

Key Performance Areas  

•  Perform front desk services by receiving and referring clients;
• Provide dispatch call service;
• Ensure register is signed and accurately completed;
• Facilitate all complaints and escalate accordingly;
• Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics;
• Provide information to clients regarding available services; Assist clients on how to access services from the department;
• Render general administrative support services and maintain a record system.

Competencies    

• A good understanding of the following:
• Customer care;
• Customer care surveys;
• Social welfare services;
• Internal and external marketing and communication processes;
• Functions, programs and projects of the Department of Social Development;
• Information in the Department of Social Development domain;
• Communication (written and verbal) skills;
• Proven computer literacy in MS Office packages;
• Sound organising and planning skills;
• Conflict resolution skills;
• Ability to work under pressure and meet deadlines;
• Negotiation skills.